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Hi I have a msi notebook ( ms-1221) it seems to be stuck or sleep mode or it could be the fingerprint scanner.Baught this notebook on ebay the lcd was broken I have replaced the screen and now I get no display even when i try to use the hdmi port when trying to bootup. not sure if it locked or broken

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  • antomul Feb 06, 2010

    Hi
    I can hear the system trying to boot up and the green light for the standby/sleep stays on as I am unable to see what is on the display or even when I try to use an external screen/hdmi/vga would this fingerprint password be post boot up or the bios ??

  • antomul Feb 08, 2010

    How do I locate the memory ???

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Open the laptop back up and make sure the lcd cable is connected properly to the back of the lcd and where it connects to the motherboard. This will make sure the screen is hooked up properly.

Also try unseating and reseating the memory one stick at a time in each slot one at a time.

If the laptop is turning on and booting up into windows but your just not getting a display then it could be the lcd you got is defective.

If after doing my steps your still not getting video on the lcd screen or the HDMI outputs, then it sounds like the motherboard is bad.

Posted on Feb 06, 2010

  • Ben Wabnick
    Ben Wabnick Feb 08, 2010

    Hi there, memory should be behind a door on the bottom of the laptop. you'll need a screwdriver to unscrew the screw to open the door.



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Sounds like a defective unit. You should get something on the screen if it is locked to tell you to enter a password to unlock (or scan the your finger). The point is, you should be getting some sort of prompt.

Posted on Feb 06, 2010

  • Mark Tidwell
    Mark Tidwell Feb 07, 2010

    Usually the fingerprint scanner is post bios as drivers have to be installed for it to operate. It sounds like the video "card" is not working. The reason I put "card" in quotes like that, is that usually the video is integrated and can't easily be replaced. Since you are not getting an output on either the LCD or the port, I would say the video card is the root of your problem.

  • Mark Tidwell
    Mark Tidwell Feb 09, 2010

    According to the specifications on this site http://www.msiwhitebook.com/product_spec... , it supports up to 4GB of main memory in two slots. The memory type is also specified there. Usually the memory is located under a cover that can be removed by removing screws on the bottom of the unit (usually marked with a memory symbol that looks like a memory module). I am trying to locate a users manual for you for more information.

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