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I work for a small medical office. We want to add a second fax machine but when we plug it in to an existing jack in the wall it doesn't work. How can I correct the problem?

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You see, only ONE machine can use the line at a time otherwise it would be a "Contest" as to which one answered the Line first? You can have another Fax machine on ADDITIONAL lines but NOT the same line. Hope this clears things up for you. In saying that though I do believe there are devices out there, that you can get, that may enable, this to be done.

Posted on Feb 06, 2010

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

2 Answers

Faxing problem with HP Office Jet 7130 all-in-one


hi-
chances are you need to change the setting on you hp printer, i mean the fax settings for it and by the way have you tried reseating or unplugging the wire that connects from the wall to your hp office jet? try to unplug and replug it then try sending another fax, update me for any unusualities, thanks!!

May 20, 2008 | HP OfficeJet 7130C All-In-One InkJet...

1 Answer

I keep getting error message 344


There is a good chance that your fax line is bad. Determining where it may be bad is a bit more difficult. There are a number of places that it could be bad, one of them should be replaceable by you. You can try a different phone line between the 8500 and the fax wall jack. You can try the 8500 at a different fax wall jack (if you have one). If you have DSL Internet service, make sure that you are using a DSL filter in between the fax wall jack and the line that connects your fax machine.

The final thing you can do is hook up a phone to your fax line, do you hear static? If so, you probably need professional service to assist you. Those are a few things you can do on your own to resolve a line issue. If that doesn't fix it, you might have to call out a phone company to check/test/re-run the phone line to your fax wall jack where you plug the 8500 in. It might even be a problem outside of your house/office/building.

Beyond line issues, there really isn't much it could be besides the fax machine itself. Try taking it to someone elses home/office and test it there. If it has the same issue, it is probably the machine itself.

There is one setting inside the 8500 you can turn OFF to attempt to bypass the issue, however this is just a bandaid. Look at your instructions to disable ECM or follow the link provided by HP for error 344 below:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=buu02549#Error344

Jun 16, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I am having problems setting up the phone cords. what all do i need to plug in my fax machine


You should only need the power cord and a phone line. My Brother has 2 jacks for the phone line. One is a line in, (from the wall jack to the fax machine), the other is a line out, (for you to plug in a dial up computer connection or a second phone). Make sure you have the cable from the wall jack plugged into the line in, plug.

Jan 30, 2011 | Brother IntelliFAX 770 Plain Paper Thermal...

1 Answer

Ok Im a ding dong. What plug does the phone line go to. I have 3 holes. One with a pic of a phone, wall jack and the other one is a computer. I need to fax! Help!!


You are NOT a ding dong!

These plugs can be confusing. If you are just going to use the machine to fax, then plug your phone line into the jack on the fax machine that looks like a wall jack and connect the other end to the wall jack on the wall. This is also called the "line" jack.

If you want to use a phone with the fax machine (if it isn't already equipped) then plug the jack in as described above and plug a phone into the jack that looks like a phone. Test for a dial tone.

The remaining jack applies if you want to connect your PC modem through the fax machine. Your PC (assuming you have one) may or may not have a modem.

Dec 09, 2009 | HP OfficeJet D135 All-In-One InkJet...

1 Answer

I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?


Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Need to connect phone and fax machine to one phone jack


You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html
A simpler solution is to plug your fax into your phone. On top of your phone are multiple jacks labeled L1/L2, L2 only or L2/data. Plug your phone into the wall using the L1/L2 jack then plug your fax into the L2 jack and this will work fine and still allow you use of line 2 on your phone. If you don't want to hear the ring then set your fax machine to auto answer. Hope this helps you.

Mar 29, 2009 | RCA 25201RE1 Corded Phone

1 Answer

Panasonic KX F511 wont' send or receive


If you cannot send or recieve. First make sure you have a dial tone at the jacj in the wall if you cannot hear it on the handset of the fax plug a phone into it and make sure.
Second make sure you have the line from the wall plugged into the jack on th machine that says LINE. Most machines have three jacks Phone handset and LINE Make sure you are in the LINE jack.
Hope this helps

Feb 18, 2009 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

Pixma MP530 Fax Problems


I am having a similar problem. You do have to connect your phone to the jack in the machine in the "Phone" jack slot, as well as have another line out to the jack in the wall in the "L" slot. That is all I know. I am having problems with my voicemail. Either I can received voicemail, and no faxes, or faxes, and no voicemail (fax picks up at specified number of rings). It is EXTREMELY frustrating. The machine is *supposed* to be able to discern between phone calls and faxes..and that is not happening.

Have you come across a solution? Aghhhhh!


Sep 13, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Canon mf 6580 is clicking


Ususally the clicking happens when a live phone line (from the wall jack) is plugged into the extension jack on the machine. The extension jack will have a little icon of a telephone next to it. The line from the wall should be plugged into the jack with an "L" (Line) next to it.

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