Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Hi, I just bought a WD Hard disk with a WD Smartware software. I've been using it for almost 3 months and EVEN HAVE A PASSWORD for it. Just 2 days ago, my WD Hard disk was NO LONGER being recognized on my laptop!!!.. I have a lot of IMPORTANT FILES on this external drive!!! arrrrrgggg... It was used as a backup for my important files, and I REALLY NEED THIS SOLVED!!!.. PLEASE HELP!!!

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If zcomputerwiz solutions don't work, then remove the disk from the chassis, and install it into any desktop PC. It should show up as a regular harddisk, and you will be able to access your data. I have successfully done this with my WD MyBook Extreme Edition that had stopped being recognized by my desktop and laptop. Now its a regular drive in my desktop PC without the use of any special savior software. Good Fixin!!!

Posted on Feb 14, 2010

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Try it on another computer. If that doesn't work the drive or enclosure may have issues. If the enclosure is dead (doesn't power up) there are guides for removing the drive for use with a USB to SATA cable or another enclosure. If the drive itself is toast (can be tested with tools from WD support) you are most likely out of luck.

Either way, contact WD technical support since they might be able to help you out.

Good Luck!

Posted on Feb 06, 2010

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1 Answer

Wd my book re format for mac


from pg 68 of the user guide.
Reformatting the Drive
Go to
http://support.wd.com
and refer to Knowledge Base answer ID 3865 for
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See "Troubleshooting" on page 66 for more information about reformatting a drive.
Restoring the WD
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I forgat pasword 1000GB my passport USB


My Passport is one of the external storage product lines produced by Western Digital, or WD. My Passport drives are designed for on-the-go use, unlike the enlarged devices found in the My Book series. Passports have slim cases constructed of heat-sinking materials such as aluminum -- which compensates for the lack of built-in fans. They range in storage capacity from 250 GB up to 1 TB, although out of the box this amount is diminished because of the installation of SmartWare, WD's user-friendly software. You can reset the password on My Passport from within the application if need be.

Click "Start" and select "Computer." Double-click the CD-ROM drive, then double-click the "SmartWare" application; on a PC, the application is listed as "WD SmartWare.exe," and on a Mac it is listed as "WD SmartWare.app." Click the "Settings" tab. Click "Set Up Drive." Select "Install" and accept the "End User License Agreement" when prompted. Click "Continue Setup." Open the "Security" tab. Type your current password into the box labeled "Password." Enter a new password and a new password hint. Confirm by checking the "I Understand" box and clicking "Update Security Settings." if this fails




http://majorgeeks.com/Dr._Freeware_System_Utilities_d6416.html
Support IDE/SATA/USB Hard Drives memory cards USB Memory Drives

Windows Password Cleaner
Available in Live CD to run offline

This is a utility to blank the password of any user that has a valid local account on your Windows system.

You do not need to know the old password to blank the password.

Hope this helps.

Dec 20, 2012 | Computers & Internet

1 Answer

I forget my password to unlock my wd smartware


There is no way to unlock the software or hard drive without the password. All you can do is format the drive and erase the data to get functionality of the drive back. If you have access to the SmartWare software, but not the hard drive, you still have to erase the data and can use the software to do so. Here are some instructions:

1. Well, if you have the WD SmartWare already installed you are in luck as there is Erase function built onto WD SmartWare software. There are 2 ways. #2 or #3.
2a. Click to Settings Tab on 4th right.
2b. Click to Set Up Drive
2c. Click Erase Drive and follow the instruction.
3a. Plug in the drive and you will be prompted to type in password.
3b. Type in 5 "wrong/bad" password
3c. This will trigger Too Many Attempts and asked to accept data loss and get drive back.

May 09, 2011 | Computers & Internet

1 Answer

I know what the password is... how do I remove it


Try this:

a. Connect the WD external drive to a PC computer
b. Install the WD Smartware software came with it.
c. go to SETTINGS, the far right tap.
d. click on DRIVE SETTINGS.
e. select SECURITY, enter your old password and just hit enter instead of enter the new password.
That would erase the password from the drive.

After you have successful remove password you can uninstall the WD Smartware from your computer.

Mar 01, 2011 | Western Digital My Book Essential Edition...

1 Answer

OK so this is a replacement 1tb hard drive which i have only been using for about a month. Basically the lights are on, and the drive still makes sounds. When i unplug/plug it into usb port it makes the...


IF IT IS LESS THAN 30 DAYS OLD , W/D HAS FREE SUPPORT. OR OPTION B GO TO CONTROL PANEL, ADMINISTRATIVE TOOLS, COMPUTER MANAGEMENT, UNDER STORAGE, CLICK DISK MANAGEMENT, WAIT A FEW SECONDS, THEN ENLARGE THE PAGE. LOOK FOR YOUR DRIVE. THEN LOOK TO SEE IF YOU HAVE UNALLOCATED SPACE. IN ANY EVENT, RIGHT CLICK THE DRIVE, SEE THE OPTIONS THAT ARE AVAILABLE, MIGHT WANT TO MARK PARTITION AS ACTIVE. .....HOPE THIS HELPS........JEFFXC.......... IF PURCHASED @ WALMART, THEY WILL TAKE ANYTHING BACK!

Feb 26, 2011 | Western Digital My Book Essential 1TB...

1 Answer

Hi i`ve just bought the wd elements 320gb yesterday. the problem is that i put the usb in and the light on the product is on but thats all. its not installing and i cant find it on my computer.


The obvious question first is the drive connected with the provided AC adapter?

Are you connecting it directly to a USB port or powered USB Hub? This is not important in external hard drives but it does on portable HD. But just in case keep this in mind.


Other thing is that you have to install the WD Smartware software.

If nothing works, try it on another computer.

If it works, must be a USB port problem.

God Bless You!

Feb 05, 2011 | Western Digital Elements powered by WD 320...

1 Answer

Hi, I format my wd passport, so i lost all datas including password settings also. I want it back... Is there is any possibility to get back my password settings..


If your looking for the SmartWare software, you can download it from this site. Just select the model of your drive.

http://support.wdc.com/product/download.asp?level1=2&lang=en

Jan 29, 2011 | Western Digital 500GB My Book World...

1 Answer

I just had it from the shop and when I try to install the WD SmartWare Software, a pop up window apears saying "Windows can not find C:\ Program Files (x86)\ Western Digital\ WD SmartWare\ Front Parlor\ WD...


restart the PC, do not plug the device. now insert the software disk in CD rom. Plug in the device. lower right tray, toy will see found new hardware. now doubble click on it and then start installing diver from the CD rom by clicking and pointing next inside the intall hardware pop up menu. after installation, it will ask for restart. do it and then it should work.
cheers!

Sep 08, 2010 | Western Digital My Passport Essential SE...

1 Answer

IO error WD smartware


The drive has failed.usually with i/o errors there is no communication between the computer and the external device.Try another Usb cable no luck,then the drive has failed.If you are still under warranty call and have the drive replaced

Mar 19, 2010 | Computers & Internet

2 Answers

How do I completely remove the WD Sync software so I can use my 500GB WD external hard drive for manual copy-and-paste


Assuming you are using XP, Vista, or 2000 you can format it as a NTFS drive. while a lt of folks do not like Vista, this is one area where it really shines.

Plug in your WD PASSPORT.

Bring up the START menu -> right click COMPUTER-> select MANAGE -> select STORAGE ->select DISK MANAGEMENT.

Find the dive -> select/highlight the WD PASSPORT -> right click and select FORMAT. make sure to format as an NTFS drive. Depending on the size of the drive this might take a while - so go have dinner and a movie.

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