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Telephone wall jack

I am trying to replace a very old telephone wall outlet cover, however there are 2 cables in the wall instead of one with 4 colours each. The old wall plate accomodated both cables and the 8 wires but the new ones only seem to accomodate one cable with the 4 wires. and every combination I have tried doesn't work. Don't want to put back old one as newer phones don't fit flush to the wall and wobble.
Any ideas how to connect it or do I need to call someone and if so do I just call an electrician?
Seemed so simple and yet....

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Did the old wall jack work before you removed it?
Are the wires still connected or do you remember where the wires used to go.
If so, then what I would do, is with a phone connected, start disconnecting 1 wire at a time. When the line goes dead, then you know that is one of the wires that you need to use. Reconnect that wire, and mark it, and Keep doing this until you find the other wire that makes the line go dead.
Then you will know which 2 wires you will need to get the jack working.
Usually, the standard color wires that you need for the new jack is Red and Green for a single line phone jack.
Hope this helps.
Good luck.
Mac

Posted on Feb 21, 2008

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1 Answer

I'm receiving a "no line" message and cannot receive or make calls what can I do?


Replace the jumper cable between the wall jack and the phone. You've probably installed a "roll over" cable by accident.

Nov 13, 2014 | AT&T DECT6.0 1-Handset 2-Line Landline...

1 Answer

RCA visys dect 6.0 Line 2's light is lit and no dial tone. All handset are in off mode. Only Line 1 is available


Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
Cindy Wells
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)

Jul 08, 2013 | Phones

1 Answer

No dialing tone and can't make or receive calls


First of all, try connecting a different phone to that phone line connector in the wall to ensure that there is a live phone signal at the outlet. Be sure to use a phone and cable that has been tested working.

If the replacement phone works fine in the outlet, then your problem is either with the original phone or the cable that connects it to the outlet. Try swapping the phone cable with a new one first to see if that makes a difference. If not, then the phone itself is probably at fault.

With the low cost of new phones these days it may be more economical to simply replace the defective phone with a brand new one than spend too much money trying to get someone to fix the old one.

If the replacement phone does not work in that phone line outlet either, then the problem may be in the house's telephone wiring rather than in the phones themselves. Check the other phone line outlets in the house to see if it is a house wide problem or if just the one outlet is affected. If it is just the one outlet affected, then it may just be a case of a loose wire inside that socket.

If you have some basic electrical safety knowledge, then just unscrew or pop off the phone line connection cover and check inside for any loose connections or broken wires.

Good luck.

Aug 11, 2011 | Phones

1 Answer

I am unable to get a dial tone on the main set or the two handsets. I have punched the Line 1 and Line 1 buttons; I have punched all the buttons...but there's no dial tone and friends have called in and...


My telephone troubleshooting starts with an old corded phone as a test device. First, unplug the base unit and plug in the old phone. Do you get a dial tone? Try a new phone cord and check for a dial tone. If the new cord gives a dial tone, check if the cordless base unit gets a dial tone with that cable. If the cordless phone does not work and the older phone does, then the phone needs service. Do make sure the cordless phone base has power and that the handsets have good batteries (NiMH AAA) that are properly positioned. + up on the right hand side of the handset battery compartment and - up on the left. Do not touch the contacts on the handset or the ends of the batteries.

If you do not have a dial tone with the test phone, find where the phone service comes in. Open the service box and check how it connects. Newer service boxes use RJ-11 jacks (same as inside jacks) so plug your test phone in at that point. If it doesn't have this jack, there is a special connector that your phone company techs will have. Call and ask them to check the line. Do you have a dial tone? If no, call your phone company for service. If yes, then you have an interior wiring problem. Look at any exposed wiring for damage. Check if other phone jacks work. If only the one jack is not working, open up the outlet and look for a wire that has come loose or broken. Depending on the type of outlet, either strip some more of the insulation from the wire (if needed) and resecure it under the screw. For the other type of jack, you use a tool to press the wire into the jack (no need to strip the insulation). If the cover lifts off you can replace a loose wire. If the cover doesn't come off, then you would need to cut off the keystone and replace the entire keystone. (A plastic version of this tool will come with a keystone jack and better versions also sold separately at many hardware stores near where they sell other home wiring accessories.) Then replace the cover for the keystone. In either case, then retry with the test phone.

2 wire RJ-11 are pin 1 to position 3 and pin 2 to position 4. 4 wire adds pin 3 to position 2 and pin 4 to position 5. http://www.lanshack.com/wire_phone_jack.aspx has a picture with the current standard wire colors for the connections.

Any other problems that occur on both phones indicate a break in the wires in the wall.

Your phone company will service the problem for a fee.

I found the manual as a PDF: http://www2.panasonic.com/consumer-electronics/support/Phones-Fax/Telephones/Expandable-Systems/model.KX-TG1033S .

I hope this helps.

Cindy Wells

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1 Answer

I opened the phone jack and found a continuous wire ( uncut ) coming into the jack and going out. Inorder to install a phone jack do I cut the wire and then wire it up via color codes? The outlet is in a...


Well if the house is built in the 70's the cable is old 2 pair wire, meaning that there are 4 coloured wires (red, green, yellow, black). If you cut the sheathing off (Carefully without cutting the cables) you can see the colours of the cables.
The first pair of wires to use are the Red and Green. The second pair of wires to use are the Yellow and Black.
If you hook up the red/ green wires to a voice jack, these cables might possibly be hooked up to the main telephone terminal (usually found downstairs) and you will have telephone service to the jack.
But not knowing where the cables are attached to this is hard to say.
Might be alot easier if you call in your telco provider to get them to install this jack.
Good Luck.

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Old western electric sets (2500, 2554, 2200 etc.) had a polarity sensitive dialpad which means the telephone line had to be wired a certain way at the jack for the dial to work. Try switching the green wire and the red wire with each other at the wall jack, that should take care of it.

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My tru9480 handset is saying connecting but won't connect and won't get a dialtone


Reset Procedure for Cordless Phones
1. Disconnect Battery from handset(s)
2. Disconnect Phone Cord from wall jack
3. Disconnect Phone cord from base unit
4. Disconnect AC adapter from wall outlet
5. Allow to sit for 30 min
6. Reconnect Phone Cord to base
7. Reconnect Phone cord to wall jack
8. Reconnect AC Adapter to wall outlet
9. Reconnect Battery to hanset until you click or feel the plug snap into place
10. Re-Register Handset by placing on main base in most instances.

Jun 13, 2009 | Uniden TRU9480 Cordless Telephone

1 Answer

No dial tone


Have you replaced the phone cord to the wall? if not start here, if the base has not been dropped or wet, try resetting it.


Reset Procedure for Cordless Phones

Question:
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What is the general reset procedure for cordless phones?
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Answer:
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1. Disconnect Battery from handset(s)
2. Disconnect Phone Cord from wall jack
3. Disconnect Phone cord from base unit
4. Disconnect AC adapter from wall outlet
5. Allow to sit for 30 min
6. Reconnect Phone Cord to base
7. Reconnect Phone cord to wall jack
8. Reconnect AC Adapter to wall outlet
9. Reconnect Battery to hanset until you click or feel the plug snap into place
10. Re-Register Handset by placing on main base in most instances.
<KEYWORDS="RESET, call,? can?t tone, dial no flashing, unavailable, range, of out working, not up, messed>

Hope this is of some help.
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The new jack should have the same color code as the wires.
All the red's go together on one screw, and the green's as well.

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