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Problem with Logitech Cordless Optical Mouse

Help!!! I have been using a Logitech Cordless Optical Mouse for about 2 1/2 years, and I am very pleased with it. Today 2-20 I was using it and all of a sudden it stopped working. I installed new batteries, still does not work. Pls help, what do I do?

Stella
e-mail: smoeller@swbell.net

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In the future you would help out if you gave a mode #

However, usually, aside from being dead, their are two good
things to try before despair:

  1. You should disconnect the mouse and try blowing and perhaps wiping the area where the laser is as it may be that the laser is being blocked and therefore cannot function [be careful not to actually touch the laser itself and to not use materials that leave lint!] A cloth for glasses would be an ideal item, 2nd to compressed air.
  2. You can try the all-out start again tactic: Remove the base unit (part plugged in) and remove the batteries. Now reboot your computer. Assuming you have Windows, after rebooting, plug the USB part of the mouse back into the computer, and reload good batteries. If you have not received a message from Windows yet, look for an 'association button', which is what you press either on the base, the mouse, or both at the same time. With many models (you didn't specify) you have to go through this 'Holding Down of The Button(s) so that the mouse and the wireless base will recognize each other

So, to review basically, you want to try and clear away and particles or build up from the view of the laser (on the bottom of the mouse)
And/or you will unplug the USB base and remove batteries, reboot (let Windows fully load) - replace the base and the batteries to the mouse, and finally if no recognition, look for a button somewhere on both the base and the mouse and hold it down for a good few seconds.

If you still have no joy, please post back here with model and a more specific detail of how it stopped working.

*Last Gem of Knowledge*
It has been known to happen many times, that if you contact Logitech and explain that your mouse stopped working by no fault of your own, Logitech will replace the mouse for free

Good Luck

Posted on Feb 21, 2008

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