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Hi - i have an HP dv8000 notebook running windows XP professional. all was working fine. however...recently i mistakenly tried to install windows 7 ultimate on this older xp platform. the installation went well and all functioned smoothly, except all the USB ports on the notebook were made inoperable. HP and FixYa explained to me that the necessary driver/driver patch for the "mass storage controller" was not available, nor were there plans to produce one for my particular situation given that this computer is more than 3 years old. ok, so given that i need USB ports, i then successfully removed the windows 7 system and did a complete clean reinstall of the original XP Professional software, along with all available Windows and HP updates. all is now running fine -- however, every time i put any sort of USB plug in any of the multiple USB ports on this machine, the system freezes up. a restart is then needed. please help! thanks- perry

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Hi,

From the description of the problem it seems that there is hardware malfunction of the USB ports on your notebook and you will have to refer the servicing to a trained service personnel.

Thanks for using FixYa.

Posted on Feb 13, 2010

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