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you need to check how the fax machine is setup for receiving faxes. i recommend you try it first without the answering machine, to see if it works. if it doesnt, then it has to do with the auto answer or the number of rings not set right, if it does work, it could be that you need to set it to check for fax while the answering machine is answering, check the manual under answering faxes. thanks adi
both the numbers should be same otherwise the fax machine will not work properly ..............you have to ask the person who gave this machine for a change of number
I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time. I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked.
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.
It worked for me. Hope this works for you too.
You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html A simpler solution is to plug your fax into your phone. On top of your phone are multiple jacks labeled L1/L2, L2 only or L2/data. Plug your phone into the wall using the L1/L2 jack then plug your fax into the L2 jack and this will work fine and still allow you use of line 2 on your phone. If you don't want to hear the ring then set your fax machine to auto answer. Hope this helps you.
Make sure the phone line from the wall is plugged into the correct socket on the rear. There are 2 plugs one to connect to the phone and the other to connect to the wall.
This is another new problem I have never encountered on these machines.
My first inclination would be to reset the machine back to factory defaults.
You can try the reset available in the menu, but there is a service reset you can use that will do a better job.
First you need to enter Maintenance Mode, there are two methods.
1. Make sure the machine is ON and unplug the power cord.
2. Hold in the Menu button and plug the machine back in. Keep holding
the button until all the lights flash and the display says Maintenance.
OR
On the numeric keypad, press MENU, *, 2, 9, 6, 4 all within 2 seconds.
All the lights should flash and the display should say Maintenance.
Now that you are in maintenance mode you can press 0 and then 1 for a full reset of everything including stored phone numbers.
Now press 99 and wait for the unit to reset back into it's nornal mode.
Try your fax again. Also, make sure your school has not instituted some
kind of new policy you are not aware of.
If this doesn't work, leave Brother an e-mail or call their 800 number.
Unlike some companies Brother never charges for tech support, and the
call is free.
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