Question about Fisher and Paykel GWL11 Top Load Washer

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MY F&P IW812 has a squealing water pump. How do I get in to the machine to have a look?

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  • Dave Buschmann Feb 06, 2010

    All fixed. It was a five minute job to remove the pump and lube the shaft. Good as new

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Drain pump can be accessed by tipping the washer back and looking under it.
Washer repair in orange county, ca

Posted on Feb 06, 2010

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Posted on Jan 02, 2017

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My Iw812 jumps across the floor and displays our of balance


I have the same machine in the laundry,(IW812)
This is normal for large bulky items to get stuck to one side of the bowl when spinning dry.

Feb 03, 2013 | Fisher and Paykel (IWL12)

1 Answer

Fisher and paykel IW812 error code 12 and 37, sometimes it won't drain, just beeps at me, now it's just started to coniually fill while draining.


12. (00001100) Phase 1 to 6 - Flood Protection Error
The Motor Controller module has found the water level to be above the flood level
and tried to pump the excess water out. (Under extremely high flow rate conditions
the machine may overfill during the "top-up" routine in agitate.) After pumping for
30 seconds, it has been unable to lower the water level below the flood level. Either
the water valves have stuck on and are letting water in at a flow rate that is higher
than the pump can handle, or the pump is blocked and can't remove the excess
water.
Primary Source: Water Valves.
Action:
If the water valves are on continuously, check that the water valves turn off
mechanically (remove power from machine).
Secondary Source: .Pump system
Action:
Check pump for blockage and drain hose for correct height and kinking
Tertiary Source: Motor Controller module.
Action:
If water valves are being driven on electrically, replace Motor Controller
module.
37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
level)
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action:
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 39 inch (1 metre) extension hose of the same diameter fitted to the
existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out, which will reset on cooling.)
4) If the Tub is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the Tub contains water, then service the pump from the top of the machine
by removing the top deck and Basket. Bail out the water, remove the pump
cap and hood and clear the restriction.
Secondary Source: Wiring.
Action:
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Action:
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If (5kg) 11lb SmartDrive fit splash
guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco's )
Action:
Check the diverter valve, see fault code 51
51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault
Primary: The motor controller has registered a drop in water level in the
recirculation phase of the wash cycle, water is being drained instead of recirculated.
Or water has been sprayed onto the valve from an external source and caused the
solenoid to blow.
Action:
Turn the power off at the machine but leave the power on at the wall, then measure
the voltage across the terminals of the wax actuator, if a reading of 120V is
achieved the motor controller has failed due to the valve and both will need to be
replaced.
Secondary: Check for blockage in the valve itself or a broken hinge mechanism.

Dec 05, 2012 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Has error message 66 and 38 model IW812


Hi - Code 38 is pressure related: remove the rear top corner (2) screws, locate the clear tube with a clamp on, blow into it away from the the controls, insert & try again.

Under no conditions do you blow pressure into the transducer or the electronics end - it will damage the unit.

The problem with the washer is that the motor controller has sensed the lack of water in the machine as so to speak, hence the error.

Code 66 - is also the same issue as code 38. Worst case scenario you need to replace the motor controller module.

Jun 17, 2011 | Fisher and Paykel Washing Machines

1 Answer

Hi i have a fisher & Paykal IW812 Intuitive Eco washing machine it gets to the rinse drains a little water then nothing happens time still counts down but nothing happening gets to the spin cycle then...


Hi just read your posting.Unless the machine shows an error code the diagnostic mode will not help.Does the machine agitate in the wash cycle?Does the machine drain the water completely?Does the machine spin the clothes dry.Please reply with additional information on the questions I have posted and I am sure I can help you rectify this fault.Looking forward to your reply.

May 21, 2011 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher Paykel Model IW812. Service Code 37 is appearing, what does this mean?


Error code 37 is pump blocked (or faulty) 'No change in water level.' Most likely you have a blocked or faulty pump motor (Not uncommon with F&P)
Thw pump motor is accessable from under the machine.
NOTE.. The machine must be empty before attempting this job.
TIP.. Lean machine back against the wall to contain the last of the water.
Make sure the 'latch' is unclipped to remove the pump motor. Turn anticlockwise to remove
Remove wires..
Check that the drain hole has nothing to prevent the impeller from turning.
Check that the pump motor turns freely..
Blow through the drain hose (from the basin end) to make sure there is no blockage..
Replace in reverse order..
If the problem persists you may need a new pump motor. These are normally checked for resistance. F&P say to replace if less than 33 ohm.
Good luck....Nomess

Oct 13, 2010 | Fisher and Paykel Washing Machines

1 Answer

The washer squeals as the water is filling the tub and continues through most of the cycles. As the machine agitates quickly, the squealing stops. However, it squeals at the end of the cycle.


Sounds like the pump.  When it first fills the pump recirculates the water, then it comes on at the end of each cycle to drain the water.  The pump is on the bottom of the machine, on the right side. 

Dec 19, 2009 | Fisher Paykel EcoSmart GWL15

1 Answer

F&P Intuitive washer IW812 very noisy water


Traced the problem back to the tap. Seems the washer in the tap was faulty and producing a screaming graunching noise. Replaced the washer and all OK

GK

Nov 12, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

2 Answers

Washing machine makes noisy squeal when pumping out water


i turn the dryer on it goes for a few minuts and then it fuses all the power points

Apr 03, 2009 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Washer whines any time the agitator is moving or spinning, not while filling, etc. What might this be? I live in the middle of nowhere and my appliance repair man has died of old age. Literally.


We took the housing off the washer and started the machine, albeit carefully, and followed the squeal. Sounded like the water pump thingy in the front. Took that off from the machine but still connected to the hoses and the squeal stopped. Dipped and drained machine, removed water pump thingy and looked inside. Found a really beat up hairpin/bobby pin lodged inside! (I have two teen daughters at home) Removed pin, put back together, and wah-lah, a few hundred dollar miracle, no squeal!

Nov 23, 2008 | Whirlpool Ultimate Care II LSQ9549L Top...

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