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Printer; hp PHOTOSMART C6100 All-in-One indicates a paper carriage jam. Refuses to take print orders. Will not do Copy Fax or Scan because INFO panel advises : "Clear carriage jam and press OK" Careful search of carriage reveals no fragment of paper Shurtdown, uninstalled and restarted with the same fault response. Is this a case of a possible fault happening to the sensor when no actual fault {jam} can be found and corrected. HP on line leads to a dead end,and local Staples our supplier has no idea for a correction.

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Hi


Thanks for using FixYa. Please follow these step by step instructions to remove the carriage jam error:



1) With the Printer power on open the door so that print heads move to the center.
2) Unplug the printer, kindly make sure to unplug don’t turn it off.
3) Open the back door.
4) Look inside the back left side for a small black gear (About the size of a quarter)
5) Spin the gear with a screw driver (I'm pretty sure I spun it clockwise). Spin it and watch the inside of the printer where the print heads park. You should see a tray move out that has four rubber blue rectangles on it on the right side of the unit (this is where the print heads park when the unit is not printing).
6) Keep spinning the gear until the plate moves all the way forward.
7) Grab the plate and try moving it forward more.
8) Put the back on and close the top.
9) Turn the unit back on.
10) Open the top again
11) Unplug the unit again. (Don't turn off, just unplug!)
12) Grab the tray, from step 5, and slide it all the way forward and all the way back multiple times.
13) Make sure that the print heads slide left to right smoothly
14) Remove ink cart's and clean the contacts with bottled water and a q-tip. LET DRY BEFORE REINSTALLING!!!
15) Remove print heads and clean contacts with bottled water and q-tip. LET DRY BEFORE REINSTALLING!!!
16) Clean the inside of the printer with a soft dry cloth, use a slightly damp, with bottled water, lint free cloth (Glasses cleaning cloth works well) and wipe off the rollers in the front and back of the unit. See HP's cruddy support site for details on this step.
17) Hold down #7 (reprimes the printheads with ink) and plug in the unit



You can also check this link on how to remove the carriage jam. Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Feb 06, 2010

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1 Answer

Does the C6100 have fax history printout capablity?


Hi
Yes, Photosmart C6100 series does have the capability to print the fax history i.e. known as fax log, but its is only possible if you have not performed any resets recentlyt
How to print that?
Please follow the following steps to print it
1. Press the setup button on the printer
2. Go to the option that says 'Print Report'
3. Press Ok on print report
4. Scroll down using the arrow keys and go to fax log
5. Press Ok on fax log
6. This would print the history

All the best!!

Oct 29, 2010 | HP Photosmart C6100 All-In-One Printer

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I have a HP Photosmart C4280 al--in-one printer. This morning it refused to copy a document. It also refuses to print. Always there is a message "carriage jam. Press OK". This does not cure the...


The Carriage Jam error message displays on the control panel display. The print carriage, which holds the ink cartridges, stalls against the left side of the printer. A paper jam might have occurred previously.

Sep 02, 2008 | HP Office Equipment & Supplies

Tip

Paper Jam Error on HP Printer




Paper Jam is the most common issue in all the HP Printers ( Officjet, Photosmart, Deskjet Printers )

What Causes a Paper Jam ?

  • Paper thickness.
  • Room temperature OR due to Dust in atmosphere or the room.
  • Paper pulled out in a hurry and paper pieces stuck in Rollers or Carriage
  • Could be Hardware Failure
NEVER PULL THE PAPER STUCK IN THE PRINTER FROM FRONT SIDE OF THE PRINTER ( unless the paper is 3/4th visible in front view if you open the printer front panel door )

Follow the instructions below to resolve Paper Jam issue.
  1. Turn off the printer.
  2. Open the rear access door ( or duplexer )
  3. Check for any bits of paper stuck, if so, remove them.
  4. Open the front access door where you see the cartridges.
  5. Check for any paper pieces, if so, remove them.
  6. Take a lint free cloth. Little bit Damp ( use water )
  7. Clean the Rear rollers pushing it upwards and close the door.
  8. Close the front access door.
  9. Connect the power cord and power on the printer.
  10. It should be ready to print/copy/scan/fax.
To clean the duplexer ( 2 - sided printing device ) remove the duplexer and clean the rollers you find inside.

If the above steps do not solve your problem, you printer needs repair. Contact HP. ( 1-800-474-6836 )


If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer.

Find the Video below for paper jam cleaning

..
Regards,
Ron

Your rating will help us improve the service we provide

on May 20, 2011 | Office Equipment & Supplies

1 Answer

Hello paper jam error appears with no paper jammed. Then printer refuses to print or doesn't print well


Hi,

To resolve paper jam issue, follow the steps
1. Open the rear access door.
2. Remove any bits of paper stuck.
3. Clean the rollers using lint free cloth ( upward position )
4. Close the rear access door
5. Open the front panel door
6. Check for any paper stuck between the rollers.
After doing all these steps, to make sure if your printer is working fine, try to make a copy.
If the printer can make copy, Click on the link to resolve printing issue -> Link

Oct 12, 2010 | HP Photosmart 2575 All-In-One InkJet...

2 Answers

Clear carriage jam


The following video shows clearing paper jam in
HP Photosmart C7280....but it applies also for HP Photosmart C6100 All-In-One? Series :

http://www.youtube.com/watch?v=Qs-Lyw5xXLg

Mar 11, 2010 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Error msg says scanner failure.


ensure the printer was correctly enstalled, check all connections ensure a tight fit. if it is connected to a network make sure the network cable is plugged in and blinking green

Nov 03, 2009 | HP Photosmart C6100 All-In-One Printer

2 Answers

Printer keeps saying paper jam even after all doors are cleared of paper jam. Reset didn't work.


Dear, there is very minor mechanical fault but it is better to visit the repair shop to fix it.

Best regards

May 25, 2009 | HP Photosmart C6100 All-In-One Printer

1 Answer

I keep getting an error message on my printer for a CARRIAGE JAM. THe message says to open door, clear carriage jam and press OK to continue. I've followed the HP steps and no luck. Can anyone help?


Hi and welcome to FixYa,

If you have verified that there is no obstruction, nothing preventing the carriage from moving, then most likely fault is dirt, ink smudge or bits of paper on the encoder strip. The encoder strip would be the narrow long plastic strip with barcode like markings. These has to be clear in between markings as they serve as guide for the carriage to tell the printer where the print head is. Cleaning could be done with a soft cotton cloth that leaves no lint.

Good luck and thank you for using FixYa.

Feb 24, 2009 | HP Photosmart C6100 All-In-One Printer

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