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Hi there, my Neptune washer does not appear to turn the drum anymore. Last load stopped sometime prior to the spin cycle. Heard the usual sound the machine makes just before starting the spin cycle. Same sound stayed on and on. Turned off machine. Put on quick cycle. Water in. Drum does not turn. Timer does count down. Turned off the machine. Put on spin cycle. Water pump worked. Machine makes that same sound as if it'll start turning that drum any moment, but will not turn the drum. Sound stays on while timer counts all the way to 1 and remains on 1 for who knows how long, but sure past 10 minutes, with sound continuing. I guess the machine knows, the clothes are not "dry" enough and wants to keep going. With machine off, I can manually turn the drum. Model # MAH5500BWW Becky

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Hi, As the neptune washer has a problem with spinning I would recomend you to perform the troubleshooting steps mentioned in the link bellow first: http://searchwarp.com/swa278779.htm Let us know if you were looking for something more else please accept the suggestion. Thank You for contacting Fixya.com

Posted on Feb 05, 2010

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Posted on Jan 02, 2017

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Eratic, sometimes door lock doesnt activate, when it does wahser starts but stop mid cycle and wont continue. Replaced door switch and pump


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