Question about Brother MFC-685cw InkJet Printer

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The CYan head doesn't fully operate Brother MFC 685

The cyan head doesn't fully operate. The other colors work erll. Brother says it is because I do not use their inks. I think it is because I don't print much in color. How do you acess and clean the dried up ink in the print head?

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  • Master
  • 677 Answers

You will not be able to print correctly, until you install New Brother Genuine Cartridges.


ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's and Brother's Printers, I found out that BOTH dp not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)


Posted on Feb 06, 2010

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  • Brother Master
  • 990 Answers

Hello sir; Try to put this cartridge inside the warm water for 5 to 10 minutes and put it back to the machine, sometime it work, sometime not, just try it out.

Posted on Feb 05, 2010

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