Question about Canon imageRUNNER 2200

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Can't print pdf's from adobe reader 8.x

Just hooked up an imagerunner 2200 to the network. can print fine from most programs (word, etc.) on the pcs (xp, sp2 - canon ps3 v2.30 drivers/software). however, adobe reader won't print, either from within a web page or as a standalone. printer kicks over like it wants to print, but nothing comes out. log says job printed ok. any clues?

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  • romdos Feb 22, 2008

    well, i had to do this the other way around. getting a service tech out to upgrade the firmware would have cost over $100, so i downgraded the canon software from ps3 to pcl5e and now all programs can print happily.

    tx,

  • Anonymous Sep 08, 2008

    Have same issue but for many users in big company, strange thing is PDF prints correctly for some but not for others on same printer. using Reader V8 but works fine with all users that have Adobe Pro.

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Hello romdos. This forum"FIXYA" takes a dim view of peple like me who try to help people. Unless the help I provide is ironclad perfect advice. But they can kick my "rating' of expertise down a notch or two. I prefer helping folks if I can. :-) I see two potential problems with your scenario. First, Adobe Reader 8 is so far been notoriously problematic as they basically pushed out this new version with a smile on their face saying "they will find a way it work" referring basically to the rest of the world's app and software providers. Second, and you may be ahead of me on this, The Canon 2200 is .....well..... right their on the cusp of being called old.3 years is almost an eternity when it comes t technology.But Canon it great about maintaining support as far as updating their print drivers The possible sticking point is the part that requires a technician to come in and hook his laptop up and updating the FIRMWARE on the device itself. This, as you may know,is the instruction set the copier uses to interpret the commands and data it recieves,and to accurately respond to those commands. As new applications arise and commands and requests are made that no software engineer could have possibly anticipated when the copier was introduced to market , a service tech must go in and "flash" (reprogram) the copier so it knows how to handle/respond data and commands that could never have been anticipated. So we have new versions of programs, new potential capabilities,new drivers that should be loaded by the end user, and the distinct possibility that a technician may need to install a new operational program that gives the copier definitions and answers to questions that did not exist mere months ago. The answer to your question, Im afraid is not simple. If you choose to critique my answer to you question I encourage you to be honest,but leave mu nuts in tact .I have told you the truth,but I could not "fixya". But I bet I explaimed the big picture better than alot of these knottheads who cherry pick customer's question to make sure they get a good grade. I just hope I heped ya. Take care..........SPINAL.........

Posted on Feb 21, 2008

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