Question about Kenmore 99012 / 99014 / 99019 Electric Kitchen Range

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Kenmore 99012 Electric Element won't turn off

I have a Kenmore Elite 790.99012, the dual surface element is not working. The center element is always on and the temp just says "HE"

Is there anyway to fix this or disable this element?

Posted by on

  • Teddydog May 09, 2008

    I have the same problem and I'm hoping for a fix. The small center element of my right-front burner will not turn off. Have turned off the circuit breaker and it will not reset. I've seen a suggestion that it might be the switch for this burner is toast.

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5 Suggested Answers

  • 1 Answer

SOURCE: Kenmore Elite 790 Range

I can't believe I found this today. Today, my Elite 790 inner coil also stopped working! A little too coincidental.

When I turn on the burner, I can hear like a relay click on, but it does not heat. The middle and outer burners are fine.

Posted on Dec 21, 2007

cactus bob
  • 267 Answers

SOURCE: I have a Sears bought

the burner must be replaced . easy job, open oven look under lip of stovetop there are two 1/4 inch drive nuts , remove them then you can lift the cooktop you will see the underside of the burner . its held in with two screws , carefull of the clips,there easy to loose . let the old burner hang by its wires . when you get the new one in move the wires one by one to the new burner ... you will need two people one to hold the top up and one to do the work . dont forget to turn power off to stove . part will cost around 100.00 should take no longer than 15 mins to do the job . have fun and good luck ........ please rate this answer i need votes to stay here , thanks

Posted on Feb 01, 2009

Maytag317
  • 1136 Answers

SOURCE: 0ne of the surface units does not heat. Frigidaire Electric Range

HI, You will need to change the burner switch. When the element shorted, it took out the switch also. If you need help with part#, please let me know

Thanks
Vic

Posted on May 17, 2009

blueextc3221
  • 15935 Answers

SOURCE: I have a Kenmore elite range 790 and the front

It appears your element or clock has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 30, 2010

BarrettDenCo
  • 1772 Answers

SOURCE: on My Kenmore electric stove,

Sorry to read about your problem, I hope this helps you out.

you have a defective control..either unplug or turn off ckt breaker, until you can contact a service company.

I tried to help you. Please help me and Rate/Vote on my response, thanks and good luck

Posted on Dec 22, 2010

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Surface Element Switch If the surface element won't work, and there is another element of the same size on the stove, try switching the elements. If it still won't work, the surface element switch is probably defective. The surface element switch can't be tested or repaired, it will have to be replaced.

Surface Element Board If a surface element won't work the surface element board might be defective. Each burner is switched on and off with the help of a relay on the surface element board. If one or more relays has failed the surface element won't work. If two or more burners fail at the same time, this is likely the problem. If only one surface element won't work and the element itself checks out to be good, the surface element board might be defective.

Coil Surface Element If the surface element won't work, the coil surface element might be burned out. Most coil surface elements can be pulled out of their socket and checked with an Ohm meter for continuity. If the surface element won't work, check to see if there is any visible damage to the coils. Also, check to be sure the element is pushed all the way into the socket.

Radiant Surface Element The most common cause when the surface element won't work is the radiant surface element itself. The radiant surface element - or heating element - can burn out similar to a light bulb. If the surface element won't work and it doesn't have continuity, it will need to be replaced. The radiant surface element is not repairable.

Solid Surface Element If the surface element won't work, and the stove has the solid surface element type of heat, it's likely that the solid surface element itself has burned out. The solid surface element works very similarly to other surface elements - inside there is a heating element that glows when electricity is applied to it. As it gets hotter, the heat is transferred to the solid surface element

Terminal Block If a surface element won't work, there may be a problem at the terminal block. The appliance has a power cord which is attached to a terminal block. Over time, the connections at the terminal block can fail and burn open. When this happens, normally all of the surface elements won't work. The solution is to replace any burned wires and replace the terminal block.

Loose or Burnt Wire Connection If surface element won't work, there might be a burnt wire supplying power to the surface element. Sometimes the wire supplying power to the element burns out right near the element itself. Check for this by just looking at the wires leading to the element. If they're burned out it is usually easy to spot.
Incoming Power Problem Although not as common, if the surface element won't work it is possible that the appliance is not receiving proper voltage. Electric ranges require 220 volts of alternating current. If for some reason the appliance is receiving significantly less, the surface element won't work. Check for proper voltage using a volt meter at the socket where the appliance plugs in.

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It appears your element or clock has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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I can't believe I found this today. Today, my Elite 790 inner coil also stopped working! A little too coincidental.

When I turn on the burner, I can hear like a relay click on, but it does not heat. The middle and outer burners are fine.

Dec 20, 2007 | Kitchen Ranges

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