Hi, you say you hear the motor running? Do you mean the compressor motor? You have 3 motors, the compressor, condenser fan motor which both are located in the back and behind a panel with a small condenser coil. And, the evaporator fan motor in the freezer.They all must be running for the unit to operate right. You can check the 2 in the back by removing the panel and checking them both. Clean the front of the coil while you are back there, this will keep the internal pressures down to a cooler temperature. If the fan in the freezer doesn't run at all, this will be your problem. It must be changed. Make sure you have no switch around the perimeter of the freezer door that stops the fan when the door is opened first. Some models have them and most do not.If its not running, unplug the box and do your best to remove it. You can buy one at a appliance parts store, with the model, serial, and name of unit. Check all I have said first and keep me posted. Make sure you turn the control stat down so all will run.
Shastalaker7
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