Question about Dell 3100cn Laser Printer

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Error Code 004-332

I have a Dell 3100cn with a error code 004-332. It says to restart printer. I tried to replace the drum eventhough it didn't request for one.

Dell 3100 cn
Error Code 004-332 problem

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  • Anonymous Mar 30, 2008

    I AM GETTING ON 2 PRINTER SAME ERROR 004-332

  • Anonymous May 01, 2008

    error code 004-332 Have tried a new drum Tried running from customer mode comes on but nothing happens

  • Anonymous May 14, 2008

    on a dell 3100cn ptr I am getting a 004-332 error. I have tried reseating all toner cartridges, drum and checked connectors on the boards.

  • jcrussell Dec 03, 2008

    Replaced drum and cartridges with no luck.

  • Anonymous Apr 17, 2009

    same problem. reseated everything. reset mem. nothing!

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I tried this solution but wasn't quite sure how it's possible.
"Pull out the drum. Open the front door. Then close back this door then at the same time, move
the carousel around back or forth. The carousel now is able to be free to rotate. During rotating
you try to pull out the catridge. If it is locked, then adjust it to the position to be free."

Instead i pulled out the drum unit and pushed down with a bit of force on the toner carousel. I heard the gears grind which didn't sound real pleasant but the error went away. Instead I received an error message this time to remove and reseat the Cyan toner. Tried this multiple times w/o luck so i replaced the Cyan toner and it freed it up. Now I'm getting a paper jam message but there is no jam. Stuck again but making progress...

Posted on Jun 24, 2009

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One of 4 cartridges have been put at wrong place. First, try to take out the cyan, if unable to
pull out, then the problem is to adjust its position.
How to do that?

This is the trick:

Pull out the drum. Open the front door. Then close back this door then at the same time, move
the carousel around back or forth. The carousel now is able to be free to rotate. During rotating
you try to pull out the catridge. If it is locked, then adjust it to the position to be free.

Posted on Mar 18, 2009

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In our situation, the solution to the "004-332 Restart Printer"
error involved clearing excess toner from the 'Rotary Home
Position Sensor' as follows:
1. Power off the printer.
2. Disconnect the power cord and any USB or network cables.
3. Remove the left side panel from the printer by removing the
machine screws and carefully lifting/pulling the panel away
from the printer. There are several plastic 'tabs' that hold
the panel in place, which may break if too much force is
applied while removing the panel.
4. With the exposed left side of the printer facing you, give
your attention to the LV/HVPS (WD519 Low Voltage High
Voltage Power Supply) circuit board assembly on your right
(i.e. toward the front side of the printer).
5. Disconnect ONLY the four power cables (it is not necessary
to disconnect any of the ribbon cables near the top of the
LV/HVPS): two near the LV/HVPS bottom, two near the LV/HVPS
left side.
6. Remove ONLY the machine screws which secure the LV/HVPS to
the frame of the printer.
7. Swing the LV/HVPS to your right (i.e. toward the front of
the printer). At this point you will have access to the
'back' (i.e. 'connector') side of the RHPS (Rotary Home
Position Sensor), which is approximately 1.20 inches by
0.80 inches (3.0 cm by 2.0 cm) and is held in place by a
single machine screw .
8. Remove the machine screw which secures the RHPS, and
extract the RHPS from its slot.
9. With a soft brush (or a can of compressed air), clean off
any toner powder from the RHPS infra-red lenses.
10. Follow the procedure above in reverse order to re-assemble
the printer and return it to service.

There is also a helpful article from Dell at the link below:
http://en.community.dell.com/support-forums/peripherals/f/3528/t/19289207.aspx

Posted on Nov 19, 2012

  • Aris Davoudian
    Aris Davoudian Jun 10, 2016

    Blr Crstnsn, you're the man! After two days of struggling, came across your directions -- which were spot on, and the problem was fixed. Many thanks buddy.

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Nine times out of ten this error indicates a toner cartridge not properly locked into the carousel. Look for a cartridge that has spilled toner in the carousel, that is probably your best clue to look for. If you find spilled toner DON'T blow it around, vacuum or wipe it up. Don't see excess toner spilled somewhere? Remove each cartridge and re-seat them over and over again and you will eventually clear up the problem.

Posted on Feb 27, 2013

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Error code: 004-332
This type of error code implies that you need to restart the printer again. However, do check to see if toner cartridges are seated in the proper position. Also ensure that they have been locked in. This is an error commonly associated with the Dell 3100cn laser printer.

Posted on May 13, 2008

  • manfrmwy Sep 13, 2011

    Might try and cleen the dve gears that drive the drum and toner

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Hi


This error code on Dell 3100CN occurs when toner cartridges are not seated properly and/or are not properly locked in. Turn off the printer and unplug it. Now, you need to open the front door and pull out the drum. Try moving the carousel and check if it moves freely. While moving the carousel back and forth try adjusting the cartridges. try to unlock the cartridges and lock them again.

Now turn off the printer and turn it on after 1-2 min.s.

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091-935
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