Question about Canon PIXMA MX700 All-In-One InkJet Printer

1 Answer

Printer started printing with a line running down the page that was either skipping or missing ink and then at times a line will be unreadable because it is jumbled up and in italics

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  • tomshirleyhu Feb 05, 2010

    I am also getting an error code 5100 now. That may have something to do with the problem since it is a carriage issue according to the internet

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  • Canon Master
  • 19,396 Answers

Hi.

First ensure that this is not a driver issue. Please download update drivers from Canon clicking here and following instructions here :How to download driver for a Canon printer.

Test also using a different USB cable.

If that does not fix the problem, then the symptoms are those of a faulty controller board on the printer.

Try installing drivers first. If that does not work, then there may be a major fault, in that case contact Canon at the number listed on the manual or on Canon website if you want to arrange repair.

Regards.

Posted on Feb 05, 2010

  • Ginko
    Ginko Feb 05, 2010

    If this is an ink carriage position issue, the what you refer as italic characters are instead badly printer characters because the position of the ink carriage is not detected properly.




    The ink carriage position is sensed using the encoder strip, that is that plastic strip running behind the ink carriage, near to the traction belt.




    If the strip is dirty, it can be cleaned using isopropyl alcohol and cotton. If that does not fix the issue, then the strip may need replacement, or there is a faulty control board. Error 5100 can also be caused by other traction problems, but the encoder strip is the most frequent reason for this error.






    Regards.

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