We recently moved our C760 printer from one location to another via car. Now it won't turn on. Could something have come loose in the move? Not sure my best course of action at this point. Suggestions?
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When you move the printer normally somethings will brake and get stuck. But 1st things 1st did you check if the tray lifts to take the paper? or try to take the paper atleast? if not then you can try to wiggle the printer a little and you should fine some thing being stuck come out and the printer work well again.
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
This error normally requires a service call. However, certain rare occurrences, such as a stray static discharge in the vicinity of the printer or a power fluctuation, can cause a false 103 ITU error message to appear.
If possible, connect the printer's power cord directly into a grounded wall outlet. In rare instances, a surge protector or uninterruptible power supply (UPS) can generate false error messages.
Looking at the manual (link below) it seems the print head may be stuck:
Have you had any paper jam recently & not completely cleared? Perhaps something has fallen into the printer? Has the printer been moved causing the print head to be in the wrong place?