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My printer has and conyinues to work fine but the HP software cannot see the scannner. I have followed all the instructions on the HP website. Uninstalled software and reinstalled even set up a new user account ( HP test) to reinsatll ( per HP suggestion) but to no avail. Any ideas?

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Hi.

I fix many printers, and I can tell you that a common cause for this is a defective or too long USB data cable.

A problem with the USB cable on one of the data lines can cause the scanner not working , and will not affect in any way the printer functions.


Try replacing the USB data cable. It may look strange, but after driver problems, this is the most common fault that can cause the printer working and the scanner unit not responding on an All in One printer.


Regards.

Posted on Feb 05, 2010

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