I have a model # DCC 2000 that has been giving us problems and now has quit working. I think it is in the electronics pannel,how can I get it repaired? We live in S/W Washington state. Do you have a list of the repair stations in our area?
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I guess it depends where you live. My DCC 2000 stopped working ("on" switch doesn't turn on unit), so I called Cuisinart customer service. She initially told me to ship it to them (at my expense) for a free replacement. I told her I live in CA, then she told me she would send me a UPS prepaid shipping label to return the unit. I'm going to just return the unit to the retailer and get a replacement that way since Cuisinart told me they are backordered on this model due to all the problems with it.
Apparently, CA has better consumer protection laws than the rest of the country. Woo Hoo.
Try this and let me know if it works - plug the coffeemaker in, turn the function knob to BREW, and then press all 3 buttons in the center of the coffeemaker (the 1-4 button, et, etc) and hold them for a few seconds. Let me know if the clock display comes back on.
The parts to repair a problem of this magnitude are generally not available. The DCC-2000 has a thre-year warranty. I would call Cuisinart and see if you can get an in-warranty replacement. I have a high opinion of cuisinart and their products, but this particular coffeemaker, I do not personally reccomend.
The parts to repair a problem of this magnitude are generally not available. The DCC-2000 has a thre-year warranty. I would call Cuisinart and see if you can get an in-warranty replacement. I have a high opinion of cuisinart and their products, but this particular coffeemaker, I do not personally reccomend.
The parts to repair a problem of this magnitude are generally not available. The DCC-2000 has a thre-year warranty. I would call Cuisinart and see if you can get an in-warranty replacement. I have a high opinion of cuisinart and their products, but this particular coffeemaker, I do not personally reccomend.
I had the same problem, only this happened on the last 3 dcc-2000 I purchased. I called customer service today, and they informed me that there is a 3 year warranty on this product. Wow... This time they really helped. I have made 2 phone calls to customer service, and was put on hold for over 20min. each time they found out what machine I was calling about. Call customer service, and don't give up!
the number is 1-800-726-0190. you will need the serial # from the bottom of the unit (stamped in) and the model #.
good luck!
Bob
I don't know if < coffeediva22 > is still around, but I found this post on SAT 3/28/09 @ ~ 0900 in STL, MO---VERY HELPFUL---called cust serv @ indicated 800# and was told $10 each way deal still good -BUT- rep said:
"did you try re-plugging back into outlet after 1 hour"??? -and- " 1 hour is our 're-set' time for this model".
While I was on the line, wife plugged back in an VOILA !!!! IT WORKS !!!!
no $20; no TORX #10 security screwdriver to get bottom off;no NOTHING!!!
just do the HARDEST thing when you go to kitchen, NEEDING coffee and get NADA-----WAIT AN HOUR!!!!!
the nutty professor
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