Question about Lexmark X5470 All-In-One InkJet Printer

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Paper will not feed into printer, even with hand pushing on paper. rollers do not grab the paper.

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Hi,
The problem could be an object inside the Auto document feeder that could be blocking the path of the paper or preventing the feed roller from feeding the paper. You can try the following, Turn off the printer, unplug it from the power cord, then remove the paper and then turn the printer upside down and shake it a little bit, sometimes this will help remove any objects inside the printer.

Posted on Feb 09, 2010

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1 Answer

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Hello Cassandra,
It sounds like you are having phantom paper jams. When the printer starts a print job and tries to pull a piece of paper but can't grab it the printer thinks there is a jam but there really is not. If the paper pickup rollers are worn down they are not able to grab the paper correctly to feed it into the printer which causes this type of error. The rollers are considered user installable and come in a kit with the rollers and the paper separation pad which keeps more than one paper from being pickup up at the same time. Installing the paper feed kit should clear up your paper feed problems. The paper feed kit is available here: http://www.ccl-la.com/catalog/product_info.php?products_id=342
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