Question about NorStar M7310 Corded Phone

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Conference Call Problem

I was showing staff how to do a conference call on the NorStar M7310 phone. I used two of our phone lines to do it, and for some reason now the two lines are not accessable. They have the black triangles and say in use if you try to pick up the lines or release them. The lines have two different phone numbers. It's really inconvenient because we only had 4 lines to begin with, now we're down to 2. Thanks!

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  • mariejeanne May 15, 2008

    OMIGOD, I have exactly the same problem! Waiting anxiously for a resolution.

  • mariejeanne May 15, 2008

    I HAVE EXACTLY THE SAME ISSUE. ANXIOUSLY WAITING FOR A RESOLUTION.

  • Anonymous May 20, 2008

    We are having the same issues. We were also trying to set-up a conference call, and, now the two lines are both tied up. Help!

  • Anonymous Feb 14, 2009

    Same problem, except with only three lines, moreso.

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Posted on May 13, 2008

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1 Answer

What could cause norstar m7208 phone to not receive incoming calls


If you have lines appearing on your phone and they don't ring you need to program lines to ring. This type of programming is done from a M7310 phone. Page 323 of this manual shows how to program this on a NorthStar MICS Ver 6 phone system.
http://pdf.textfiles.com/manuals/TELECOM-F-R/Nortel%20MICS%20System%20Installer%20Guide%206.1.pdf

Enter the programming mode : Feature **266344
Password:266344
You will have 4 programming buttons on your phone, normally the 2 top left and 2 top right of the 2 vertical rows.
top left = move up one level
lower left = back
top right = select
lower right = next
once you enter the programming mode press next to "Terminals and Sets"
press select
enter your extension number
press select
press next to "Line Access"
press select
press next to "Line Assignment"
press select
use the next key to go to the line you want and use the soft-key below the display to change it from "Appear" to "Appear and Ring"

May 05, 2015 | Nortel Norstar M7208 Telephone

1 Answer

Lines 1 abd 2 on Norstar phone are showing as being used, however, no phone being used


You probably have two lines conferenced together. The fastest way to fix it is to unplug the system cabinet. It drops the conference and releases the lines.

Carl

Oct 31, 2011 | NorStar T7316E Corded Phone

1 Answer

I am on a conference line and do not want the other people to hear me or my surrounding sounds


If you have a hansfree/ mute button (green button on the lower right) pressing the handsfree a second time mutes the mic. pressing the handsfree button again activates the mic

Nov 02, 2009 | NorStar M7310 Phone

1 Answer

No mute - conference calls


sounds as if you will need your vendor to program your phone and others that need be to have Handsfree/mute capabilities.. i assume since you can not mute then you can not place your phone on Handsfree either.

May 29, 2009 | NorStar Meridian M7310 Phone

1 Answer

HOW TO DO A CONFERENCE CALL


Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

May 14, 2009 | NorStar M7324 Telephone

1 Answer

Call conferencing


Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

May 11, 2009 | NorStar Meridian M7310 Phone

1 Answer

Unable to use conference button


Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]
  • Establish a conference call between yourself and two other parties.
    1. Make or answer the first call.
    2. Put the first call on hold.
    3. Make or answer the second call.
    4. After the second call is connected, press [Feature] [3].
    5. Press the line or intercom button of the first held call.
    6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

Mar 11, 2009 | Nortel Meridian M7208 Corded Phone

1 Answer

I have a NorStar M7310 phone -I am on a conf call - how do I mute the line where the other parties cant here


Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call


  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

Dec 04, 2008 | NorStar M7310 Corded Phone

1 Answer

Line says busy when it's not


They are probably tied together on a conference. Pull the plug on the gray cabinet in the back room and plug it back in. Your lines will drop.

Carl

Oct 07, 2008 | NorStar M7310 Corded Phone

2 Answers

Conference Calls/Transfer


Conference [Feature] [3]

  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call

  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)

May 21, 2008 | NorStar Meridian M7310 Phone

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