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Kenmore side by side water leaking from freezer

I have a Kenmore side by side Model No. 363.9565522. Noticed water dripping out of front of freezer onto floor - this has happened periodically over the lifetime of the side by side. Slid bottom freezer tray out and noticed a sheet of ice on the floor of the freezer. Also noticed ice adjacent to drain hole. I removed all of the ice using hot water, blow dryer, etc. and poured some hot water dow drain hole.
Two weeks later, water is again dripping out of freezer. While removing ice again, I noticed small droplets of water appearing (falling) on the back plastic wall above the trough that leads to the drain plug. Not sure if this was because the freezer door was open or another problem. Removed all the ice last night and again poured hot water down plug.

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  • sheppardwk Feb 06, 2010

    I called about the kit and will try and pick it up next week - as I understand it, the bar will attach to the heater coil and insert into the drain. Looking at the freezer, I noticed that the ice is building up adjacent to the drain along the trough. I inserted a pipe cleaner down the drain to see if there was a clog, and it went in about 6-8 inches. If the drain is not clogged, then why is the ice building up along the trough? If I buy the kit, should I position the bar outside of the drain to heat the buildup of ice so it will flow into the drain? I've taken pictures, but I don't see how to upload them.

  • sheppardwk Feb 06, 2010

    Thanks again.
    Last night, I used a turkey baster and blasted hot water down the drain. I looked this morning and the ice has started to build up again adjacent to the drain and all along the trough. The drain is completely clear, so I'm still puzzled why the ice continues to build up. Someone suggested that maybe the freezer wasn't defrosting long enough to allow the ice to melt. I'll continue to watch it and buy the kit on Monday. Positioning the stem into the drain hole doesn't seem as though that will melt the ice along the trough, but I'll try.

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You can buy a kit from whirlpool. In the kit is a metal tab that mounts onto the defrost heater. It is long enough to go into the hole. When the heater comes on for defrost the heat transfers down to the hole and keeps it from getting plugged up with ice. Part number 819043

Posted on Feb 05, 2010

  • Dan Webster
    Dan Webster Feb 06, 2010

    I have a wet dry shop vac and a heat gun. I melt the ice and vacuum out the drain. Most of the time that works but sometimes it don't no matter what you do. Hence the kit.

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