Question about HP OfficeJet D135 All-In-One InkJet Printer

1 Answer

Scanner error - I've plugged in, reset partial, reset semi, disassembled and cleaned bulbs (both working) and optics, moved to different outlet, checked power supply, put unit in warm room, but still get intermittant scanner error even though it prints, scans fine when I cycle power - I'm ready to give up!

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On the top of the scanner mechanism, there is a black tab that gets caught on the underside of the scanner surface, just beyond the glass, towards you. You will hear a gear grinding sound, that"s the tab getting caught. either bend the tab down, or remove it. Its on the black cover that"s on top of the scanner mechanism. Also remove any tape that is on the bottom of the trailing cable under the scanner that prevents it from moving all the way to the left.

Posted on Mar 23, 2010

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Posted on Jan 02, 2017

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Hp colour laserjet 2820 keeps coming up with error 5. i've turned off and then on but keeps coming up with the same error. is it the bulb?


Step1: Open flat bed galss & optical scanner assm, clean flat bed glass, as well as clean internal reflecting glasses in optical scanner, ensure that don't use any kind of cleaners to clean the reflecting glasses, use ear buds to clean gently..Step 2: Replace optical scanner assembly..

Oct 24, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

What does it mean when it says scanner failure?


Hello it means that the scanner bulb temperature is too low or there is some internal or external electrical malfunction.Try these solutions.
1.Check the scanner light.Make a color copy of any document by pressing the Start, Copy, Color button on the product control panel.While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible.
2.Make sure that the room temperature is suitable for your device
3.Perform a Power Cycle on the unit by following the steps below:
1.Turn the unit off.
2.Unplug the power cord from the unit.
3.Wait 30 seconds, and then re-connect the power cord to the unit.
4.Turn the unit on.
5.Make a color copy by pressing the Start Copy Color button on the control panel.
4.Check the power connections.Disconnect the power cord from any power strips or surge suppressors and then plug it directly into a wall outlet.Try making a color copy by pressing the Start Copy Color button on the product control panel.If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
5.Perform a partial reset
1.Disconnect the power cord from the product.
2.Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
6.Perform a semi-full reset(Performing a semi-full reset deletes any saved phone numbers on the product).
1.Disconnect the power cord from the product.
2.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
If nothing of these works and you still see the error you should take your printer to support service for repairing the parts.

Feb 08, 2010 | HP OfficeJet d145 InkJet Printer

1 Answer

I have an hp digital copier, stand alone, not connected to any computer. When I turn the power on the warm up message lasts for a long time. It then tells me there is a scanner failure and will not print....


Hello.

Give this a try (from HP Support):

The Scanner System Failure error occurs if the scanner bulb is not being heated up to the correct temperature or there is some other issue with the scanner hardware. Verify that the scanner bulb is lit.
Power cycle the all-in-one product and see if the error comes back. Perform the steps given below to power cycle your all-in-one product.

1. Shut the computer system off, then disconnect the all-in-one product from the power source. Leave the all-in-one product disconnected from the power source for at least one full minute.
2. Reconnect the power, then restart the computer system.

If it does, take it off of any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product. Cold ambient room temperatures may also cause this
error. Try moving the unit to a warmer room and see if the error reoccurs. The unit will need to be serviced if the bulb does not come on.

Perform a semi-full reset by following the steps given below:

Caution: A semi-full reset will reset or clear the following information:

* Return the user settings to the factory defaults
* Delete language and country settings on some models
* Fax logs
* Fax headers
* Fax speed dial information

Hope this helps.

Feb 07, 2010 | HP 610 Color Copier

1 Answer

States scanner failer; turn off ;then on; have


Solution one: Check the scanner light Make a color copy of any document by pressing the Start Copy Color button on the product control panel. While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible. CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
  • If the scanner mechanism moves across the scan bed, but the light is not lit, proceed to Solution six: Service the product .
  • If the light is lit, proceed to the next solution.
Solution two: Check operating conditions Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product. Solution three: Check the power connections
  1. Make sure that the part number on the power supply matches the part number listed in the User Guide .
  2. Disconnect the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the copy job is successful, you do not need to continue troubleshooting.
      NOTE: Power strips and surge suppressors can sometimes prevent enough voltage from reaching the product.
  4. If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
  5. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the copy job is successful, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.
Solution four: Perform a power cycle
  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then connect the power cord to the product.
  4. Turn the product on.
  5. Make a color copy by pressing the Start Copy Color button on the control panel.
  • If the copy job is successful, you do not need to continue troubleshooting.
  • If the error message displays again, proceed to the next solution.
Solution five: Reset the productFollow these steps to reset the product. Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.
Solution six: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Jan 26, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Moved my 7410 All-in-One - now it won't power on all the way


Perform power reset :
  1. Disconnect the power cord from the back of the product.
  2. Disconnect the power cord from the electrical outlet, and then wait 60 seconds.
  3. Connect the power cord to the electrical outlet.
  4. Connect the power cord to the back of the product.
  5. Press the Power button to turn on the product.If the issue still persists perform the partial reset steps:
    1. Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 3 keys.
    2. Plug the power back into the printer, keep holding the # and 3 keys till you see “ Partial Reset ” displayed on the printer screenIf the issue still persists, perform the semi full reset of the printer.
      1. Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 6 keys.
      2. Plug the power back into the printer, keep holding the # and 6 keys till you see “ Semi Full or Semi NVM ” displayed on the printer screen.

Sep 27, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

The printer can't get past the warm up phase


Solution one: Check the scanner light Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible. If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product . Solution two: Check operating conditions Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product. Solution three: Check the power connections
  1. Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
  2. Make a color copy by pressing the Start Copy Color button on the control panel.
  3. If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
  4. Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.
Solution four: Perform a power cycle
  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then connect the power cord to the product.
  4. Turn the product on.
  5. Make a color copy by pressing the Start Copy Color button on the control panel.
Step one: Perform a partial reset
  1. Unplug the power cord from the product.
  2. Press and hold # and 3 while plugging in the power cord.
  3. Make a color copy of any document by pressing the Start Copy Color button on the control panel. If the partial reset resolves the issue, do not continue to the semi-full reset.
Step two: Perform a semi-full reset
  1. Unplug the power cord from the product.
  2. Press and hold # and 6 while plugging in the power cord.
  3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
Solution six: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.Now if this still does not work call in to hp at 1800-474-6836 if your printer is out of warranty directly dont go for any troubleshooting just ask the agent who answers you call to give you the upgrade options(printers with a 50% discount with a years hardware replacement warranty as well as software help warranty ,which can be extended fro about 3 years)its basically a factory refurbished printer which means that if wallmart purchases a 100 printers and realises they need 99 then they send one back to hp thats what is called refurbished but no one has used it,if you get an option of a officejet J6480 that is the best printer I have it my friends have it my relatives also have it in autralia and canada.......wonderful printer easy to use and is usb as well as wireless capable

Jun 18, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Scanner failure


Solution one: Check the scanner light Make a color copy of any document by pressing the Start Copy Color button on the product control panel. While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible.
  • If the scanner mechanism moves across the scan bed, but the light is not lit, proceed to Solution six: Service the product .
  • If the light is lit, proceed to the next solution.
Solution two: Check operating conditions Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product. Solution three: Check the power connections
  1. Make sure that the part number on the power supply matches the part number listed in the User Guide .
  2. Disconnect the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the copy job is successful, you do not need to continue troubleshooting.
  4. If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
  5. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the copy job is successful, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.
Solution four: Perform a power cycle
  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then connect the power cord to the product.
  4. Turn the product on.
  5. Make a color copy by pressing the Start Copy Color button on the control panel.
  • If the copy job is successful, you do not need to continue troubleshooting.
  • If the error message displays again, proceed to the next solution.
Solution five: Reset the product Follow these steps to reset the product. Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
Solution six: Service the product

call in to hp at 1800-474-6836 and since this is a hardware issue directly tell the agent you would like an upgrade if you decide to get it.
It will have a 50% discount on the upgrade printer for you with hardware and software covered by a one year warranty which you can extend upto 3 years on the spot

Jun 16, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Office jet 7210 All in One. When I feed paper


Lean the rollers in the automatic document feeder (ADF)
  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Mar 11, 2009 | HP 7210 OfficeJet All-In-One Printer

1 Answer

Scanner failure message.


Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Mar 05, 2008 | HP OfficeJet d145 InkJet Printer

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