Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune says error 5 contact support how can i fix that?

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This is most likely a dead hd. MS will replace if it is 1 year warranty, if not rapidrepair.com will do it for about 50 bucks less than what it sold for new

Posted on Mar 12, 2010

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  • Expert
  • 136 Answers

If you kill your battery then wait 30-60 minutes before plugging it in, that could work too

Posted on Feb 05, 2010

  • dcrape Apr 07, 2011

    I done with any Microsoft player Zune and Xbox360 I had more problem with it stick to software.

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6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: zune

go to : zune.net/support and click on technical issues and a list with how to fix any problem will appear even for the 30gb zune

Posted on Apr 07, 2009

  • 502 Answers

SOURCE: Zune 30GB black

if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Posted on Apr 24, 2009

  • 1 Answer

SOURCE: zune error 5 contact support

I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Posted on Jun 24, 2010

chiefmecha
  • 600 Answers

SOURCE: Mi zune 120, modelo 1376, marca error

  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Posted on Jun 27, 2010

  • 731 Answers

SOURCE: have a 80 GB Zune.

Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Posted on Jan 02, 2011

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune is displaying error 5 message and i have tried everything and my computer wont recognize my zune im lost please help


http://support.microsoft.com/kb/926993
It's a fatal error and they want to fix it.
If you want to try to fix it (when you do things like this you can mess up and brick your zune but if you follow directions you should be fine) enter recovery mode and restore from scratch. You will lose everything on the zune including firmware but it will restore from the computer and should work regardless of what the issue is. When it restores it will reinstall your firmware apps music anything synced. It is a very common fix on iphones (called dfu mode). I would need the model of your zune to tell you specific instructions but look up how to enter recovery mode (or how to reset) for zune in youtube with your model and it should have someone showing you how. Good Luck!

Jun 03, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mi zune 120, modelo 1376, marca error "5", y que contacte el servicio de soporte, Como se soluciona eso?? MEx D.F. Bryan M


  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Jun 27, 2010 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

Zune error 5 contact support


I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Apr 06, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Frozen zune 80gig 2nd gen, error 5


One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Jun 02, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune


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var curspid = ''; InitSrch(); InitAC(); Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Apr 05, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune 30GB black


if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Dec 17, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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