Question about Rival 37601 6-Quart
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Posted on Jan 02, 2017
SOURCE: Rival sce500 5qt. slow cooker
My friend had the same problem and she called this number 1-888-777-0773 to report it and request a replacement and they were able to help. She did ask however why this has not been recalled and he said it is because she was the first one to report this problem.
Posted on Jan 17, 2008
There are two ways of replacing this product. Either call the number that "hmhmh" gave which is 888-293-3343. Or to make it easier bring it to WalMart.
I think it's easier to replace it at Walmart..because if you deal wth the dealer you're going to pay for shipping. No..you don't have to send the whole pot back. You're just going to need to cut off the the plug and mail it in.
So that is why I think it makes more since to bring it to Wally. It's easier and free. I went to the customer service and told them about the 2005 recall. I had no recipt and the crocpot for sure looked used. They told me that I could pick any of them out that are $30 or less.
So now I have a brand new machine. WooHoo!!
Good luck all
PS/If you DO decide to go with the dealer..then mke sure you have the model and serial number (which are both under the pot).
Posted on Mar 31, 2009
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