Question about Toshiba Satellite Pro L300 Notebook

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I was downloading the latest version of Norton Antivirus and half way through my computer locked up and the screen went white. Now nothing works. I can't power off because there are not icons available. I let the battery run down and then turned it on with the power button I get the message that when my power supply was lost the computer saved where I was and that is the white screen. Anyone have any idea what I can do to fix this?

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Hi,

First diaconnect all external devices connected to your laptop, restart computer then access F8 for safemode and then uninstall the norton in safemode then restart again .


ERNZ

Posted on Feb 05, 2010

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Posted on Jan 02, 2017

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I see that you are using an older version of Norton Antivirus on your computer. I suggest you to upgrade to the latest version at no additional cost.
>> download the latest version of Norton Antivirus from the link www.norton.com/nav11
>> save the file to your desktop
>> Double click the downloaded file when the installation is complete
>> Since you have an existing version, it will automatically remove it
>> during the installation the program will ask you to reboot one or more times
>> once the installation is complete, enter the product key to activate your program
>> That's all dear friend

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Try to restart the computer in safe mode or safe mode with networking. Go to control panel, add or remove programs (or programs and features if its vista), and try to remove norton antivirus completely. If that does not work, and you are in safe mode with networking, download the norton removal tool from the internet and run that to remove the norton antivirus completely. Your computer should be able to boot to the normal window, you can downlaod the norton antivirus latest version from the norton website or purchase the norton antivirus disc from any store. All the best.

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