Question about Dell Latitude D430 Notebook

2 Answers

My D430 laptop may have caught a virus. When I power up Windows can't even open and it jumps right over to a suspicious page that tells me to try a few options to click on but none work. I can't even get past this odd page that seems to be blocking the computer from starting up. I can't get to ''My Computer''. Any ideas? Thank you.

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  • kevin_conkli Feb 05, 2010

    Thank you for trying to help!

    As the DELL start up tries to turn on it jumps to this page that says:

    "We apologize for the inconvenience, Windows did not start successfully. A recent hardwar or software change might have caused this.
    If your computer stopped responding, restarted unexpectedly, or was automatically shutdown to protect your files or folders, choose Last Known Good Configuration to revert to the most recent settings that worked.
    If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.
    Safe Mode
    Safe Mode with Networking
    Safe Mode with Command Prompt
    Last Known Good Configuration (your most recent settings that worked)
    Start Windows Normally"

    None of these end up really working and it keeps counting down from 30 seconds until Windows XP will start but it can't.

    Thanks for any advice

  • Phil
    Phil May 11, 2010

    What are the list of options on the "suspicious" page?

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There are a lot of reasons why this can happen, from a corrupt driver to a damaged registry.

It is not always easy or possible to fix. You need a boot CD to start up the PC (the install disk Recovery Console is one thing you can do),

http://support.microsoft.com/kb/307654

In the recovery console, try

chkdsk c: / f

and that will fix any simple disk corruption and may allow booting

Since you have not installed recovery console, you need to get to it by booting the install CD.

If the registry is corrupted, try

http://support.microsoft.com/kb/307545

The best course of action is to reinstall from a full image backup, which it is a good habit to take every week :-)

Posted on Feb 05, 2010

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  • 17 Answers

Yes, download the following and put them onto a USB pen drive:

Lavasoft Adaware
AVG antivirus Fee
Smitfraudfix

Also download the latest definitions for Lavasoft Adaware and AVG as separate files (these will be available somewhere on their websites)

Start the computer and tap F8 as it boots. Select safemode no network when the menu appears during bootup.

If you get into safe mode windows, right click "my computer" and switch off system restore point.

Copy Smitfraudfix onto the desktop and run it.

reboot into normal mode.

If not fixed, go back into safemode:

Install Lavasoft Adaware, run the update file, do a full system scan then deactivate the software completely.

Do the same with AVG. If you struggle to deactivate AVG, uninstall it after the scan.

Boot back into normal mode. If these three haven't got it but you can get into safe mode, install and run Hijack This, and post the results on a hijack this forum.

If you cant get into safe mode, your OS is probably dead.

Posted on Feb 05, 2010

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