I keep replacing my black cartridge and the machine still says "no black cartridge" - I use Brother cartridges. Their support line/call center put my phone number into a category where I don't get an associate anymore to talk to, because they don't want to replace the print head. What do I do?
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Re: I think I need a new print head/black
It seems as if, the printer is not recognising the cartridge.
if the cartridge has a chip. carefully wipe it with a cotton bud or swab. also do the same with the mating side on the printer itself.
also try uninstalling ** and unplugging the USB Or ribbon Cable** if applicable. re-install drivers and software. this is a printer problem most likely. ensure you,ve pushed it firmly into it,s holder. these need to be aligned precisely.
hope this helps Mike @ Compurepair.
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It sounds like it may actually be the "print head" which is what the carts fit into. These can and will go bad. Sometimes you can find replacements on ebay etc. But you need to make sure it is exactly the same part number. There could also be a number of other issues, the cart contacts could be dirty or damaged (another print head issue resolved by replacing), counterfeit cartridge, bad cart. These are the most common, but not the ONLY issues that can cause your problems. I'd check prices for replacement print head vs. new printer.
Your black printhead is blocked. The printhead is deep inside the printer and has to be taken out by the expert and cleaned with the help of 'steam' and hot water. This is because not using the printer for a long time. or using low grade refill inks. Please select new cartridge only if you are inserting a new cartridge or fully refilled cartridge. Otherwise use old cartridge option. Brother printer has a mechanical sensor and not the electronic chip in the ink cartridges. After inserting the old used cartridge if you choose 'new cart' option it will show the "Full" ink. You can still print from the exhausted ink cart after covering the sensor in the middle by a piece of paper in emergency.
My MFC-420CN acts up occationally. Remove the new cartridge, hold it as you would to install it, Rotate it to the right about 45°. Snap it with the back of a finger (dislodges any air bubbles in ink feed). Reinstall cartridge (ensure it is fully seated. This works for both Brother cartridges and the eforcity cartridges I've been using for the past couple of years. HTH
did you take the tape off the new cartridge and is the print head burned out for the black? if you installed the diagnostic's on it then run it and see what it says, otherwise expect the print head to be cooked, however it is possible to get a bad ink cartridge try tapping it on your finger and see if ink comes out if it does not then the ink cartridge is dried out or no good, about %15 of print cartridges are bad on just about any brand printer some more than others.
Your Brother machine is designed to stop ALL printing operations (printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.
The only way to continue printing is to replace the empty ink cartridge or cartridges.
While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.
All faxes received into memory will automatically print once the ink cartridge is replaced.
NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
There is a design reason why the print heads are changed when you change an ink cartridge is changed. The print head isn't made to be reused and the quality of your print will suffer at some point if you reuse the same print head 6 or 7 times. I would get new cartridges and be happy with the print quality that a new cartridges will bring.
i am sure this is the same problem as the 440cn. each cartridge has an optical window on it where the sensor measures the ink level. what u do is put a folded piece of paper over this window and reinsert the cartridge. this makes the sensor think that cartridge is full and should reset the ink meter. the printer should work fine.
the brother printer is not a good brand i also have a brother mfc 3220cn and it gives the same problem, what you have to is unplug the machine and let it stand for about 2 days take out the cartridges and clean the printing with air replace back them and plug in.that should remedy your problem.i urge on you never to buy brother printers.if you buy them get a bottle of phensic along with it.good luck my brother.