Question about Brother MFC 420CN All-In-One InkJet Printer

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I think I need a new print head/black

I keep replacing my black cartridge and the machine still says "no black cartridge" - I use Brother cartridges. Their support line/call center put my phone number into a category where I don't get an associate anymore to talk to, because they don't want to replace the print head. What do I do?

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  • lovemydogs Feb 21, 2008

    I did all of the above. Printer still does not recognize brand new, clean black cartridges. Sorry, this was NOT a fix.

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It seems as if, the printer is not recognising the cartridge.
if the cartridge has a chip. carefully wipe it with a cotton bud or swab. also do the same with the mating side on the printer itself.
also try uninstalling ** and unplugging the USB Or ribbon Cable** if applicable. re-install drivers and software. this is a printer problem most likely. ensure you,ve pushed it firmly into it,s holder. these need to be aligned precisely.
hope this helps Mike @ Compurepair.

Posted on Feb 20, 2008

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