I keep replacing my black cartridge and the machine still says "no black cartridge" - I use Brother cartridges. Their support line/call center put my phone number into a category where I don't get an associate anymore to talk to, because they don't want to replace the print head. What do I do?
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has answered 1,000 questions.
Re: I think I need a new print head/black
It seems as if, the printer is not recognising the cartridge.
if the cartridge has a chip. carefully wipe it with a cotton bud or swab. also do the same with the mating side on the printer itself.
also try uninstalling ** and unplugging the USB Or ribbon Cable** if applicable. re-install drivers and software. this is a printer problem most likely. ensure you,ve pushed it firmly into it,s holder. these need to be aligned precisely.
hope this helps Mike @ Compurepair.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It sounds like it may actually be the "print head" which is what the carts fit into. These can and will go bad. Sometimes you can find replacements on ebay etc. But you need to make sure it is exactly the same part number. There could also be a number of other issues, the cart contacts could be dirty or damaged (another print head issue resolved by replacing), counterfeit cartridge, bad cart. These are the most common, but not the ONLY issues that can cause your problems. I'd check prices for replacement print head vs. new printer.
try by buying a new cartridges like the one you use before and clean first the print head to remove the smodges. see also you manual for compatibilites and instructions. ill find another solutions if this wont help you.
My MFC-420CN acts up occationally. Remove the new cartridge, hold it as you would to install it, Rotate it to the right about 45°. Snap it with the back of a finger (dislodges any air bubbles in ink feed). Reinstall cartridge (ensure it is fully seated. This works for both Brother cartridges and the eforcity cartridges I've been using for the past couple of years. HTH
did you take the tape off the new cartridge and is the print head burned out for the black? if you installed the diagnostic's on it then run it and see what it says, otherwise expect the print head to be cooked, however it is possible to get a bad ink cartridge try tapping it on your finger and see if ink comes out if it does not then the ink cartridge is dried out or no good, about %15 of print cartridges are bad on just about any brand printer some more than others.
Your Brother machine is designed to stop ALL printing operations (printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.
The only way to continue printing is to replace the empty ink cartridge or cartridges.
While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.
All faxes received into memory will automatically print once the ink cartridge is replaced.
NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
There is a design reason why the print heads are changed when you change an ink cartridge is changed. The print head isn't made to be reused and the quality of your print will suffer at some point if you reuse the same print head 6 or 7 times. I would get new cartridges and be happy with the print quality that a new cartridges will bring.
i am sure this is the same problem as the 440cn. each cartridge has an optical window on it where the sensor measures the ink level. what u do is put a folded piece of paper over this window and reinsert the cartridge. this makes the sensor think that cartridge is full and should reset the ink meter. the printer should work fine.
Although you may not use the other colours the cleaning assembly cleans all the cartridges hence the other ink gets used.
To trick the machine into thinking there is ink in the cartridge, place some black tape over the top of each cartridge facing front of the machine. This fools the sensor into seeing no reflected light and reads that there is ink in the cartridges you do not use.
Pleas enote that if you do this on a long term basis it is liley the head will dry out and may damage the head - use this advise to get urgent prints out.