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there is a firmware update (2.12) for your 800, you can download it HERE then just follow the directions to update your unit...the link above it for the 800 north american version, so if you have the Europe version, just got to the support page and select your unit.
you must register your magellan on their website before they will let you download anything.
if you need further help, just reply to this post.
It is quite likely that any maps you obtain from others will not work in your GPS as maps are coded back to component parts in the unit ANTI PIRACY codes .Similar to MS serial numbers. It reads ID's and checks against those stored in map. The only option is to purchase new maps for the area you want.
same problem with me--only i ordered their $80 cd thinking it would have the drivers. but it didnt' work. magellan customer service has never repsoned to me--so i thougth i would try the cd. their customer service is terrible. i'm just going to go back to costco and buy a different gps.
turn off your unit with the slide switch on the top. Hold down the repeat button or the one beside the slide switch and then put the slide switch back to the on position. Then select hdd tools then format. exit out and turn the switch off and back on and it should work