Question about Lexmark P915 InkJet Photo Printer
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Posted on Jan 02, 2017
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.
Posted on May 21, 2008
I had the same problem with my X5410, installing on Windows Vista. After about 6 hours of working on it I got it resolved.
I uninstalled the Lexmark software from my computer. Start -All programs-Lexmark -uninstall.
I then turned on all components of Windows Firewall. Control Panel - Windows Firewall.
I then re-installed the Lexmark software from the CD.
Hope this works for you !!!
Posted on Jan 18, 2009
You've tried to uninstall and reinstall the printer driver of your printer. But still no luck. The printer still won't print. Or it would say printing but it won't finish printing.
You can try these steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
have a great day.
you can check this link for complete info.
Posted on Oct 01, 2009
The problem could be because of ONE out of FIVE problems listed below. Try the steps recommended and it should fix the problem.
Posted on Mar 27, 2010
Tips for a great answer:
quick fix for most communication errors can be achieved by resetting the printer
and/or rebooting the PC. Simply disconnect the printer from your computer.
Reboot your pc. Unplug and re-plug the printer into the power source to reset
it. When the printer turns on, reconnect it to your computer. Then try to print
again once the computer fully recognizes the USB connection.
that doesn't help, try the steps below:
Disconnect the printer from your computer.
Unplug and re-plug the printer into the power source to reset it.
On your computer, go to Control Panel > Printers and Faxes.
Delete the Lexmark print object.
Reboot your pc.
When your pc turns on, reconnect the printer.
Wait until your pc fully recognizes the USB connection. To check, go to Control
Panel > Printers and Faxes. If you see a new Lexmark print object in the
list again, then try to print again.
may also try to update your printer driver by visiting the Lexmark website at .
Select your operating system, download and execute the file.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.
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