Question about HP Photosmart C6180 All-In-One InkJet Printer

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Error Message: 0xc18a101

I have a Photosmart All in One C6180 printer,scanner, fax. I get the following message: - 0xc18a101 - have tried re-calibrating as suggested by one of your colleagues, I've put new HP cartridges in, but still get the message.

Hope someone can help, PLEASE.

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The Ox error you are describing is an issue being seen in quite a few hp printers. The only known fix is to try is while the printer is turned on unplug from power source. Unplug the power cord from the back of the unit as well and hold the power button down for 5 seconds to drain any remaining power the printer may be hanging on to. Wait another 30 seconds and plug the cord into the unit first and then directly into the wall - not a surge protector or power strip.

After you have plugged it back in if the error message comes back up then it is a fatal error within the printer. Call hp and see if they have any upgrade units available - usually refurbished but they come with a 1 yr warranty and are significantly cheaper than buying a new unit from the store. They will also take your unit and pay to have it returned to go to an environmental recycling facility.

Posted on Feb 28, 2008


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