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SanDisk Sansa e250 MP3 Player
Problem for SanDisk Sansa e250 MP3 Player

All gone--not even in recovery mode!




By pat1996 on Feb 21, 2008

" "
The only thing that the Sansa left is the blue ring. I formatted the e250 and the software all gone not even in recovery mode. Is anybody know how to re-install it from the bottom? Appreciated for the help!!!
Thanks! paichenwg@yahoo.com
Comments:

Feb 22, 2008

- My Sansa e250 only has blue ring light on when I turn on the player. The screen has showed nothing. The Firmware Updater won't recognize my e250 when I connect with USB cable. The Window Explorer won't see the flash drive too.



I have downloaded recovery tool. I also reviewed 'How to use the Sansa Connect Recovery Tool' pdf file. I feel confused from the step 3 to push which buttons in order to display "Recovery Needed" screen. Do you know which button should I push on my e250?

Feb 22, 2008

- I'm not sure we are talking about the same model here. I have Sansa e250 which the power button located at left bottom corner. On the top of the player is a Hold switch. On the left hand side of the player is a Record button. e250 use its ring to control volume also doesn't have right button as showed in sdtep 3.
Any clue is appreciated!

Feb 23, 2008

- I have Sansa e250 which the power button located at left lower corner. On the top of the player is a Hold switch. On the left hand side of the player is a Record button. e250 use its ring to control volume. Also it doesn't have right button as showed in step 3.

Now I'd like to try to get the "Recovery Needed" screen. Please direct me step by step which button should I push! Thanks.

Feb 23, 2008

- When I connect Sansa with my PC I don't see 16MB-FORMAT drive in my Windows Explorer. I only see the blue ring light on. I can turn off the Sansa to push the power button for 8 second.

Feb 24, 2008

- The only thing that the Sansa e250 left is the blue ring light. When I turn the power on the blue light will on. If I press teh power button 8 second the blue light will go off.

I formatted the e250 and the software all gone not even can get in recovery mode. Is anybody know how to show it on recovery mode? When I connect e250 to my PC I don't see any 16MB-format drive letter. Thanks for the help!

People has provide the Sansa Connect Recovery Tool is for Sansa Connect, is not for e250.

Feb 27, 2008

- 1. My Sansa cannot get into recovery mode.

2. My PC cannot see the 16MB format drive letter on Window Explorer.

PS. I never put anybody negative comments here. All I need is help here!
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Clarification Request

Posted by bugutl on May 17, 2009




Solution link . . . http://www.Sansae250MP3Player.com,




 ,

Same Problem

Jul 13, 2008

-   I have the same problem. My computer does not see my device when it its pluged into the usb. All I get is a black screen on my MP3 the only way that you can tell that it is powered on is the blue ring is lit.-   jsaucie

Jul 12, 2008

-   I have a 250 with the blue ring,and the screen says

Load main image failed
switch to recovery mode. but it won't do anything.
tried the updater and nothing.
mzlan
-   mzlanl

Jul 01, 2008

-   i can't recovery mode.
this show me 16mb.
key is look
systemshutdown
how i can do for thsi??
pls .help me
-   myotun

Jun 18, 2008

-   Can not get music to transfer to Sandisk e250. Downloaded the MTP toolkit, didn't help. Downloaded device recovery, but I don't have the buttons that it talks about in step 3. Please help!!!!-   Flata32

Solution #1

posted on Feb 21, 2008
Helpful)

ginko
ginko Expert Moderator

Rank: Guru 
Rating: 89%, 5251 votes
You need to re-flash your phone.
Comments:

Feb 21, 2008

- Here is latest firmware for your mp3

http://chrisjs.com/downloads/PP5022.mi4

Feb 21, 2008

- If you need to try reinstalling the firmware manually. You can try using Recovery Mode.

To access Recovery Mode:
Turn on Hold
Hold Record
While continuing to hold the Record button, turn on the Sansa
When it enters 'Recovery Console (Mode maybe?)' release the Record button and insert USB Cable.
Drag MI4 firmware file into drive (the name of the drive in 'My Computer' is 16MB-FORMAT)
Disconnect drive
Turn off hold

In case you cannot perform the above procedure and your device is not starting at all, you may need to bring it to a service shop to have your eprom flashed again with factory settings. It should not be very expensive (25-40 pounds in UK)

regards

Feb 21, 2008

- You can also check this thread : http://www.expansys.com/ft.aspx?i=130218&thread=27

It is showing solutions for your same problem.

Hope it helps.

Do not forget to rate properly.

Regards

Feb 24, 2008

- I told you
"In case you cannot perform the above procedure and your device is not starting at all, you may need to bring it to a service shop to have your eprom flashed again with factory settings. "

That was the solution.
Go to nearest service shop and ask, they will tell you the same. I wonder why I received negative feedback for that.

Verify if I was right or not.
In case I was right I will be grateful if you can give me adequate rating.

Many thanks

Mar 04, 2008

- Go to nearest service shop and have your device flashed.


ps: 'Thanks for trying' means the solution had been completely unhelpful, it is a negative rating. If you rate all expert 'thanks for trying' they will probably close the thread.

regards
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Solution #2

posted on Feb 22, 2008
Helpful)

sweet_rascal
sweet_rascal

Rank: Wiz 
Rating: 81%, 774 votes
here are the links for the problem that you have posted.....
try the recovery one first......else your firmware is corrupted..

recovery tool
drivers
firmware

Comments:

Feb 25, 2008

- the problem where it would go to the sandisk logo and turn white then keep repeating, but it can be fixed.
call sandisk help line, they will email you two files which you will copy onto your player(when it is in recovery mode) and then you will unplug it. It will say that its is formatting for a while then eventually it will restart. it may work the first time but they say it might take more than one try.

if u r not able to reach then at help line, you can do it by yourself too.
perform recovery mode on the player and create a file named sansa.fmt and put that file in the 16 MB format that should reformat the whole player after you have put that file in the drive and unplugged the player from the computer. After that has been done try to update the firmware of the player.
this must solve the problem for sure shot.

thank you,

good luck.

Feb 26, 2008

- ignore my first post.

read my second post and follow it.

thank you

sorry for inconvenience caused.

thank you,

good luck.

Feb 27, 2008

- forget about recovery tool..

try the method i said in my last post

thank you

sorry for inconvenience caused.

thank you,

good luck.

Feb 28, 2008

- go to sansa helpline and mail them the problem...
they will send you two files...
with that yoiu can recover......
did u do that???
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Solution #3

posted on Feb 21, 2008
Helpful)

coolguy008
coolguy008

Rank: Wiz 
Rating: 83%, 606 votes
Hi,

First you will need to update your firmware to the most recent published firmware available by going to the manufacturers website. I have provided a link below: http://www.sandisk.com/Retail/Default.as...

Once you click on this link you will need to download and install the software by clicking on "Download Sansa Firmware Updater" which is highlighted in red.

Then you will need to follow the on screen instructions to make sure the process is completed as instructed.

Once you have completed this step, try transfering the files into your MP3 Player. See if it will play them. If this does not work, try resetting your MP3 Player.

You can reset your device by going into settings scrolling down util you see the "Reset All Button",it will ask you to confirm scroll to yes and select it. This should reset to your original factory default settings.

Good Luck!
Comments:

Feb 21, 2008

- Try changing USB modes. once you do this and you can successfully connect it and view the contents, Format your device, usually that deletes everything. Good luck

Back-up your music to your computer and then format your player to remove any bad or corrupt files. You should format in MTP mode to remove the DRM licenses. If you had transferred any music in MSC mode, format twice - first in MSC mode then in MTP mode.



Feb 22, 2008

- Hi again,

Its realy simple first hold the right button and then the Volume up button don't leave them.Now just press the power button on the top of the player once and leave it but don't leave the right button and the volume up button.The it will start and display a “Recovery Needed” screen.

Goodluck..

Feb 23, 2008

- Alright then try holding the power button which is in the corner and follow my steps which i told you and even if this doesn't work then press the HOLD switch which is at the top and follow my steps which i told you.

Feb 27, 2008

- Do you have any other PC at home?Try connecting your player to another PC.I am sure it will show up there.

Goodluck..
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Solution #4

posted on Feb 21, 2008
Helpful)

The Machine
The Machine

Rank: Wiz 
Rating: 83%, 378 votes
Get the firmware updater here: http://www.sandisk.com/Retail/Default.aspx?CatID=1376

Run it with the player connected to your PC and it should update the player's firmware for you, should work after, can't promise if your music will still be there or not.

Also try the recovery tool here: http://www.sandisk.com/Retail/Default.aspx?CatID=1532

It will clean out your device and return it to factory freshness.

Good luck!
Comments:

Feb 22, 2008

- Step 3 asks that you press and hold the right button on the front of the machine and the volume up button on the left side together and hold them. While still holding both buttons you are to press the power button on the top of the machine momentarily, don't let go the other two buttons. After a few seconds should see "Recovery Needed" on the screen.

If nothing comes up on the screen then I'm afraid the player is faulty, most likely its main board has a problem. Since it's not communicating via USB or showing anything on the screen.

Good Luck!

Feb 27, 2008

- I don't think the player will be able to recover. I think you're best to give up and replace the player unfortunately. Maybe think about getting the extended warranty next time, I usually skip it but wish I didn't when it could come in handy. If you purchased your Sansa with a credit card you may be able to get it replaced under your cards extended warranty program, look into it.
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Solution #5

posted on Feb 24, 2008
Somewhat Helpful)

ivofreax10
ivofreax10

Rank: Wiz  SanDisk Expert
Rating: 81%, 205 votes
here is the link for the software : www.download.com The link for the recovary : recovery tool
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Solution #6

posted on Feb 21, 2008
Somewhat Helpful)

johnychel
johnychel

Rank: Wiz 
Rating: 77%, 253 votes
In your player's menu, go into Settings, choose USB mode, and change it to MSC. This will cause the player to show up in Windows as if it were a flash drive, and you can add and delete music by drag and drop into the player's Music folder.
Comments:

Feb 21, 2008

- the drivers are available in this link....
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Solution #7

posted on May 17, 2009
Not Rated)

brncas
brncas

Rank: Master 
Rating: 75%, 4 votes
Try this link . . . http://www.sansa.com/e250MP3player

To find your best solution.

11
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