Question about SanDisk Sansa e250 MP3 Player

6 Answers

All gone--not even in recovery mode!

The only thing that the Sansa left is the blue ring. I formatted the e250 and the software all gone not even in recovery mode. Is anybody know how to re-install it from the bottom? Appreciated for the help!!!
Thanks! paichenwg@yahoo.com

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  • 9 more comments 
  • pat1996 Feb 22, 2008

    My Sansa e250 only has blue ring light on when I turn on the player. The screen has showed nothing. The Firmware Updater won't recognize my e250 when I connect with USB cable. The Window Explorer won't see the flash drive too.



    I have downloaded recovery tool. I also reviewed 'How to use the Sansa Connect Recovery Tool' pdf file. I feel confused from the step 3 to push which buttons in order to display "Recovery Needed" screen. Do you know which button should I push on my e250?

  • pat1996 Feb 22, 2008

    I'm not sure we are talking about the same model here. I have Sansa e250 which the power button located at left bottom corner. On the top of the player is a Hold switch. On the left hand side of the player is a Record button. e250 use its ring to control volume also doesn't have right button as showed in sdtep 3.
    Any clue is appreciated!

  • pat1996 Feb 23, 2008

    I have Sansa e250 which the power button located at left lower corner. On the top of the player is a Hold switch. On the left hand side of the player is a Record button. e250 use its ring to control volume. Also it doesn't have right button as showed in step 3.

    Now I'd like to try to get the "Recovery Needed" screen. Please direct me step by step which button should I push! Thanks.

  • pat1996 Feb 23, 2008

    When I connect Sansa with my PC I don't see 16MB-FORMAT drive in my Windows Explorer. I only see the blue ring light on. I can turn off the Sansa to push the power button for 8 second.

  • pat1996 Feb 24, 2008

    The only thing that the Sansa e250 left is the blue ring light. When I turn the power on the blue light will on. If I press teh power button 8 second the blue light will go off.

    I formatted the e250 and the software all gone not even can get in recovery mode. Is anybody know how to show it on recovery mode? When I connect e250 to my PC I don't see any 16MB-format drive letter. Thanks for the help!

    People has provide the Sansa Connect Recovery Tool is for Sansa Connect, is not for e250.

  • pat1996 Feb 27, 2008

    1. My Sansa cannot get into recovery mode.

    2. My PC cannot see the 16MB format drive letter on Window Explorer.

    PS. I never put anybody negative comments here. All I need is help here!

  • Flata32 Jun 18, 2008

    Can not get music to transfer to Sandisk e250. Downloaded the MTP toolkit, didn't help. Downloaded device recovery, but I don't have the buttons that it talks about in step 3. Please help!!!!

  • myotun Jul 01, 2008

    i can't recovery mode.
    this show me 16mb.
    key is look
    systemshutdown
    how i can do for thsi??
    pls .help me


  • mzlanl Jul 12, 2008

    I have a 250 with the blue ring,and the screen says



    Load main image failed

    switch to recovery mode. but it won't do anything.

    tried the updater and nothing.

    mzlan

  • jsaucie Jul 13, 2008

    I have the same problem. My computer does not see my device when it its pluged into the usb. All I get is a black screen on my MP3 the only way that you can tell that it is powered on is the blue ring is lit.

  • bugutl May 11, 2010







    Solution link . . .
    http://www.Sansae250MP3Player.com,












    ,

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6 Answers

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  • 19,396 Answers

You need to re-flash your phone.

Posted on Feb 21, 2008

  • 3 more comments 
  • Ginko
    Ginko Feb 21, 2008

    Here is latest firmware for your mp3



    http://chrisjs.com/downloads/PP5022.mi4

  • Ginko
    Ginko Feb 21, 2008

    If you need to try reinstalling the firmware manually. You can try using Recovery Mode.

    To access Recovery Mode:
    Turn on Hold
    Hold Record
    While continuing to hold the Record button, turn on the Sansa
    When it enters 'Recovery Console (Mode maybe?)' release the Record button and insert USB Cable.
    Drag MI4 firmware file into drive (the name of the drive in 'My Computer' is 16MB-FORMAT)
    Disconnect drive
    Turn off hold



    In case you cannot perform the above procedure and your device is not starting at all, you may need to bring it to a service shop to have your eprom flashed again with factory settings. It should not be very expensive (25-40 pounds in UK)



    regards

  • Ginko
    Ginko Feb 21, 2008

    You can also check this thread : http://www.expansys.com/ft.aspx?i=130218...



    It is showing solutions for your same problem.



    Hope it helps.



    Do not forget to rate properly.



    Regards

  • Ginko
    Ginko Feb 24, 2008

    I told you

    "In case you cannot perform the above procedure and your device is not starting at all, you may need to bring it to a service shop to have your eprom flashed again with factory settings. "



    That was the solution.

    Go to nearest service shop and ask, they will tell you the same. I wonder why I received negative feedback for that.



    Verify if I was right or not.

    In case I was right I will be grateful if you can give me adequate rating.



    Many thanks

  • Ginko
    Ginko Mar 04, 2008

    Go to nearest service shop and have your device flashed.





    ps: 'Thanks for trying' means the solution had been completely unhelpful, it is a negative rating. If you rate all expert 'thanks for trying' they will probably close the thread.



    regards

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  • Expert
  • 281 Answers

Here is the link for the software : www.download.com The link for the recovary : recovery tool

Posted on Feb 24, 2008

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  • Master
  • 1,894 Answers

Here are the links for the problem that you have posted.....
try the recovery one first......else your firmware is corrupted..

recovery tool
drivers
firmware

Posted on Feb 22, 2008

  • 2 more comments 
  • dewan nafees ahmed Feb 25, 2008

    the problem where it would go to the sandisk logo and turn white then
    keep repeating, but it can be fixed.
    call sandisk help line, they will
    email you two files which you will copy onto your player(when it is in
    recovery mode) and then you will unplug it. It will say that its is
    formatting for a while then eventually it will restart. it may work the
    first time but they say it might take more than one try.

    if u r not able to reach then at help line, you can do it by yourself too.
    perform recovery mode on the player and create a file named sansa.fmt
    and put that file in the 16 MB format that should reformat the whole
    player after you have put that file in the drive and unplugged the
    player from the computer. After that has been done try to update the
    firmware of the player.
    this must solve the problem for sure shot.

    thank you,

    good luck.

  • dewan nafees ahmed Feb 26, 2008

    ignore my first post.

    read my second post and follow it.

    thank you

    sorry for inconvenience caused.

    thank you,

    good luck.

  • dewan nafees ahmed Feb 27, 2008

    forget about recovery tool..

    try the method i said in my last post

    thank you

    sorry for inconvenience caused.

    thank you,

    good luck.

  • dewan nafees ahmed Feb 28, 2008

    go to sansa helpline and mail them the problem...
    they will send you two files...
    with that yoiu can recover......
    did u do that???

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  • Master
  • 3,422 Answers

Hi,

First you will need to update your firmware to the most recent published firmware available by going to the manufacturers website. I have provided a link below: http://www.sandisk.com/Retail/Default.as...

Once you click on this link you will need to download and install the software by clicking on "Download Sansa Firmware Updater" which is highlighted in red.

Then you will need to follow the on screen instructions to make sure the process is completed as instructed.

Once you have completed this step, try transfering the files into your MP3 Player. See if it will play them. If this does not work, try resetting your MP3 Player.

You can reset your device by going into settings scrolling down util you see the "Reset All Button",it will ask you to confirm scroll to yes and select it. This should reset to your original factory default settings.

Good Luck!

Posted on Feb 21, 2008

  • 2 more comments 
  • Priya darshan Feb 21, 2008

    Try changing USB modes. once you do this and you can successfully
    connect it and view the contents, Format your device, usually that
    deletes everything. Good luck


    Back-up your music to your computer and then format your player to
    remove any bad or corrupt files. You should format in MTP mode to
    remove the DRM licenses.
    If you had transferred any music in MSC mode, format twice - first in MSC mode then in MTP mode.



  • Priya darshan Feb 22, 2008

    Hi again,

    Its realy simple first hold the right button and then the Volume up button don't leave them.Now just press the power button on the top of the player once and leave it but don't leave the right button and the volume up button.The it will start and display a “Recovery Needed” screen.

    Goodluck..

  • Priya darshan Feb 23, 2008

    Alright then try holding the power button which is in the corner and follow my steps which i told you and even if this doesn't work then press the HOLD switch which is at the top and follow my steps which i told you.

  • Priya darshan Feb 27, 2008

    Do you have any other PC at home?Try connecting your player to another PC.I am sure it will show up there.

    Goodluck..

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  • 788 Answers

Get the firmware updater here: http://www.sandisk.com/Retail/Default.aspx?CatID=1376

Run it with the player connected to your PC and it should update the player's firmware for you, should work after, can't promise if your music will still be there or not.

Also try the recovery tool here: http://www.sandisk.com/Retail/Default.aspx?CatID=1532

It will clean out your device and return it to factory freshness.

Good luck!

Posted on Feb 21, 2008

  • Dean Joly
    Dean Joly Feb 22, 2008

    Step 3 asks that you press and hold the right button on the front of the machine and the volume up button on the left side together and hold them. While still holding both buttons you are to press the power button on the top of the machine momentarily, don't let go the other two buttons. After a few seconds should see "Recovery Needed" on the screen.



    If nothing comes up on the screen then I'm afraid the player is faulty, most likely its main board has a problem. Since it's not communicating via USB or showing anything on the screen.



    Good Luck!

  • Dean Joly
    Dean Joly Feb 27, 2008

    I don't think the player will be able to recover. I think you're best to give up and replace the player unfortunately. Maybe think about getting the extended warranty next time, I usually skip it but wish I didn't when it could come in handy. If you purchased your Sansa with a credit card you may be able to get it replaced under your cards extended warranty program, look into it.

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  • Master
  • 796 Answers

In your player's menu, go into Settings, choose USB mode, and change it to MSC. This will cause the player to show up in Windows as if it were a flash drive, and you can add and delete music by drag and drop into the player's Music folder.

Posted on Feb 21, 2008

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RESET: Go into the settings and scroll down to reset all, push center button, scroll to yes, push center this will restore factory settings.....
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Sansa E250 (only blue ring lighting)


Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Mar 29, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Formatting


Hi,

If for some reason the Format option is gone, then perhaps some of the firmware or settings have been drastically changed or worst, corrupted.

A couple of things you can try:
a. do a soft reset - press on the Power/Menu for 15 seconds;
b. do a full settings reset - Main Menu/Settings/Reset All;
c. do a Format - Main Menu/Settings/Format but all in the internal memory will be erased;

If the above will not work, you can also try:
1. download and run in your PC Sansa Connect Recovery Tool
2. read the How to use the Sansa Connect Recovery Tool and follow the instructions carefully;
3. doing #1 will erase the corrupted files, unfortunately so with everything else. It will then restore the device software to an uncorrupted state.

Hope this be of help/ Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Feb 07, 2008 | SanDisk Sansa e250 MP3 Player

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SanDisk Sansa e250 MP3 Player wont turn on and isn't detected by computer.


your battery could be dead. but when you plug it in does the blue ring light up

Jan 26, 2008 | SanDisk Sansa e250 MP3 Player

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No recovery no firmware... nothing works with my ipod


me too! The only thing that the Sansa left is the blue ring. I formatted the e250 and the software all gone not even in recovery mode. Is anybody know how to re-install it from the bottom?
Thanks! paichenwg@yahoo.com

Nov 22, 2007 | SanDisk Sansa e250 MP3 Player

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Sansa e250 not workking


This is the generic solution for most problems.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.


** if it doesnt go into recovery mode, there is nothing else you can do other than have it replaced if its less than 1 year old.



Best of Luck.

Please RATE my solution at the bottom.

Nov 22, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa E250 Cannot Reformat, Blue Ring Only


Not sure what e200 tool you are referring to.

But this is the one provided by SanDisk;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Nov 13, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

The Screen Stays black and the ring turns blue and thats it


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.





Best of Luck.

Oct 15, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Screen turned blue


Did he connect the player to the speakers through the dock or through an external wire? Did you format through WMP or explorer? Honestly, I think it's bricked. To enter Recovery Mode: Put the hold switch on so you see orange, hold down the record button and turn the player on. Keep holding the record button until you see: Welcome to Recovery Mode Please connect USB cable

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Help!!!!


SAME THING HAPPEN TOME NEED HELP

Mar 27, 2007 | SanDisk Sansa e250 MP3 Player

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