I noticed that a dvd was stuck in the tray and would not open. after getting the stuck dvd out i put a new one in and all i get is a whirring sound but nothing happens. the light below the tray comes on then I hear the whirring sound, the light goes off and it turns off. the tray slides in and out freely when no disc is in the tray but when i inserted the new disc it also got stuck and tray would not open. any suggestions as to why this happening? Service tag # if that helps is DMMOB61 and express service code is 29665392265
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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
There are two ways to open the CD/DVD drive door
if the button just below the drive tray does not work.
Go to My Computer and right click on the drive and click on Eject.
If this does not work then you can manually open the CD/DVD drive tray by -
Straighten a paper clip and gently insert it into a tiny hole below the drive
tray next to the Eject button. Push the paper clip gently until the drive tray
pops out, then pull the tray until it is fully out, then you can remove the
If you still having problem opening with the Eject button, then the CD/DVD
drive is faulty and needs replacing.
Don't! first of all make sure that the dvd didn't tear into pieces, if teared then nothing to do, buy a new DVD Drive, if not you would notice a little hole in the front of it, try with a pin into that hole and push it, the tray have to come out, then everything will have to work as normal.
Hi, On the front of most CD or DVD drives there is a small pin hole that you can use to open the drive if it gets stuck. Grab yourself a strong paper clip, straighten one end, insert the straight bit into the hole and push firmly once you feel some resistance. This will partly open the drive tray to either allow you to remove a cd or insert a new cd or dvd. Question, Is there a light lit on the front of the drive when you are: a. trying to eject (instead of using the front button on the drive try using the "Right Click and then Eject" option when selecting the dvd drive in My Computer), If not the drive may be stuffed (broken) or perhaps the 4 pin power connection lead at the rear of the dvd drive has fallen out. b. is the drive tray sticky when opening or closing? (get a new drive...very easy and very cheap to buy and replace) Good luck, Steve (Melbourne,Australia)
remove thepower socket from the wall,press constant on open/close of the unit,plugin the powersocket to overule the programs !
the tray will open
the best way is to do this with aid of a second person.
wish you resultsas it solves my identical problem
This could be due to one of several reasons. It may be that the tray is stuck inside the rail. OR it may that the tray drive motor be faulty. You can check by putting your finger on the tray front and pushing the open button: if there is a faint vibration then a click then this is a tray jam. If no vibration is felt then the drive motor is faulty. You state that pushing the button displays OPEN so it seems that the button is ok. Now if the tray is stuck what you can do is open the drive mechanism, check whether there is a rubber band which is involved in opening or closing. Replace that band with a new one from an electronics store. Also clean and grease the rail with alcohol. Please note that ONLY ATTEMPT it if you are familiar with opening drives and are out of warranty. If you are not easy then you'll have to go to a technician. AND if the motor is faulty this would also require soldering.
Turn off the computer and then use the paper clip to open the DVD tray.
If this doesn't work, then something is jaming and stopping the tray from opening. In this case, remove the DVD drive and dismantle the drive (ie. remove the metal cover to reveal the internal components and remove the CD ot DVD disc.
If nothing works the the DVD drive is faulty and needs to be replaced, these drives are not expensive.
SORRY,HEAR THERES NO WARRANTY,BUT X-BOX WILL SEND U A NEW ONE BECAUSE THAT IS A FACTORY DEFECT CALLED THE RIING OF DEATH,CALL THE 800 NUMBER AND GIVE THEM SERIAL NUMBER AND THEY WILL MAIL U A BOX TO PUT IT IN AND MAIL TO THEM