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Hoover Z-400 - Hepa Filter

We have a Hoover Z-400, purchased approximately one year ago. I have noted throughout the time I've used this machine that there seems to be a lot of dust in the Hepa filter area. Please note that I am meticulous about cleaning the dust/dirt collection part of the machine EVERY time I use it. Approximately one month ago, the Hepa filter stopped turning. I took it in for service and the Hepa filter unit was taken apart and cleaned thoroughly. It contained a lot of dirt; otherwise, it appeared to be in working area. Now, one month later, the Hepa filter has stopped turning again.

Is the Hepa filter defective, or am I not doing something I should be doing, and what can I do to eliminate and fix this problem?

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  • saintbernard Feb 21, 2008

    Thank you very much, "reddevil6"! We'll give that a try! Funny, the manual doesn't say anything about replacing the Hepa filter once a year. It seems logical to me, though.



    Thanks again!

  • reillyraider Feb 23, 2008

    Loss of suction. Made sure wands and hoses were clear. Manually turned hepa filter , which seems to have been jammed, manually turned filter and quite a bit of clumps and dirt fell out from behind the filter.

    Cleaned all of other filters. Reassembled, still no suction and filter doesn't turn. What makes the filter turn, could something be burned out?

    Any ideas?

  • Anonymous Dec 07, 2008

    hepa filter is not turning in my z700

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This vacuum has been scrapped bye hoover i am an x hoover employee and theese machine came in bye the bunches the parts are not availible and the filter are lifetime not annually !!! my advice bye a new vac!!!!!

Posted on Jun 03, 2009

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These filters should be changed at least once a year, they get clogged up and won't clean out. So I would try a new filter and go from there, make sure there are no clogs in the hose and down below where the dirt inlet is.

Posted on Feb 21, 2008

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Just make sure the rubber gasket is secure at the bottom of the dirt cup if it rides up the dirt will go straight up to the filters

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2. Remove the HEPA filter and brush with the combination tool to clean or tap side of filter against a trash receptacle. Return the HEPA filter into the filter cavity.

3. Align tab on filter cover with slot. Press cover closed until you hear a snap.
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I purchased a hoover windtunnel 2 model#u8361900 in Dec 2007.I am very disappointed because the self cleaning filter is not turning and particles keep clogging in that area. I have manually removed the...


http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=724091
Generic problem for all Vacuums
I purchased a Hoover WindTunnel
Posted by billmar082 on Jun 30, 2008
I purchased a Hoover WindTunnel 2 model#u8361900 in Dec 2007.I am very disappointed because the self cleaning filter is not turning and particles keep clogging in that area. I have manually removed the particles but the filter will not turn. I also haven't been able to use the pet brush for some time. The cleaner has not been used hard about once a week since it was purchased. I am not happy that this product has stopped working efficiently since purchased 6 months ago. Thank you Marcia Long Pottstown Pa
Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. I sorry you are having a problem with the Hoover WindTunnel Vacuum Model #U8361-900 but I never heard of a filter that you say is self cleaning and NOT turning. I have never seen a filter that turns inside the chamber, the dust and dirt basically go around and circulate around the filter and you can clean the filter by either brushing it off, vacuuming it off or using some type of brush to clean off the filter such as and old paint brush or if you have some type of blower system – that would work as well. You said your vacuum is less than one year old so I would contact your local factory authorized Hoover dealer in your area or to cal the cust serv @ the Hoover factory listed below. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.

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http://geeksquad.fixya.com/ThreadView.aspx?prdid=618781&thid=617336
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When I start up my year old Electrolux Loopie Petlover vacuum a large amount of dust comes out of where the HEPA filter is - can you suggest reasons?


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Oreck Upright 014T XL Pro 14 Upr Vac

In answer to your question, if the HEPA filter is leaking then you should replace it because it has lost it’s filtration – but my question is – is it on the Oreck, Hoover or Electrolux --- all three have HEPA filters and needs replacing and to make sure that the HEPS filter is installed correctly or other wise the filter will leak and if that happens then contact your local vac dealer in your neighborhood. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
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http://www.oreck.com/ Customer Service 1-800-989-3535
Monday thru Friday Hours are: 7:00 am to 7:00 pm CST
Saturday and Sunday Hours Are; 8:00 am to 4:30 pm CST
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P.O. Box 3900 Peoria, IL 61612
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My hoover wind tunnel vaccum has a hepa filter that is supposed to be self cleaning but continues to plug up. it is not easy to get to and takes forever to clean it out so the suction is strong again.


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I just fixed my HEPA filter not rotating!!

It involves taking apart the vacuum HEPA area. All screws are the same size. There are a LOT of 'em. Really straightforward putting it back together too.

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1 Answer

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http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=545652
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Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
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It's important to replace your vacuum filter or HEPA filter regularly to keep your Hoover vacuum working best. Not only will this increase the life of your vacuum, it will also keep unwanted dust, dirt and allergens out of the air. Keep your home Hoover clean with genuine Hoover filters.
So If you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

www.A-1Vacuum.com 1-800-657-1874 If you cannot find a local dealer near you they can ship you the parts UPS.
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Go Ahead. Use Us.

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