Question about Brother IntelliFAX 4750 Plain Paper Laser Fax

2 Answers

Won't receive or send

Says printing online, but can't receive or send faxes.

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  • 5 more comments 
  • Anonymous Mar 06, 2008

    I have the same issue.....Anyone have a solution?

  • Anonymous Apr 03, 2008

    Same problem

  • Anonymous Apr 08, 2008

    I had the same issue with a brother 4750e and I kept unplugging it and then I tried to hold the "Start" button and then plug it in and it started to print

  • guest54321 Apr 09, 2008

    Same exact problem... Nothing seems to fix.. Anyone have any ideas?


  • Anonymous May 07, 2008

    SCREEN SAYS PRINTING ONLINE AND MACHINE DOESNT DO ANYTHING DOESNT PRINT SEND RECEIVE OR ANYTHING

  • dhewittt Jun 26, 2008

    I tried to use the solution listed but it will not default from the regular "menu". When I hit the "menu" button it will not allow me to enter the *2864. Is there a work around

  • maryb533 Aug 20, 2008

    Fax will not receive or send. It also displays printer online

    I have reset and changed the drum.

×

2 Answers

I called Brother Customer Support and they told me to unplug the 4750e and then while holding the stop/exit button plug the fax machine back in. Worked like a charm!!

Posted on Sep 05, 2008

Try hitting Menu * 2864 (it should say maintenance) then 91 then 99

This will reset the fax machine without erasing your settings. It should clear it up. If it doesn't work after a few tries, you have to hit 0 instead of 91 and that will reset the entire fax machine to factory defaults.

Posted on May 28, 2008

3 Suggested Answers

  • 159 Answers

SOURCE: Hi, My office fax machine will not send or

Sounds like a glitch in the memory has left a document there, unable to print. You'll need to clear it out by going into the Maintenance Mode. Maintenance Mode is not mentioned in your user's manual, because there are several functions available that can seriously disable the machine. All you have to do to be safe is follow these instructions to get into the mode, clear the memory, then get out without messing around with other functions.
Press these keys in rapid succession:

Menu
* (the star on the dialing keypad)
2
8
6
4

Do that whole sequence in 2 seconds or less, ignoring all the beeping the machine will assault you with. It's designed to not allow some to accidentally enter Maintenance Mode; if you wait for the beeping to stop, you'll fail, left in some part of the normal menus. When you succeed, the word MAINTENANCE will appear on the display, and all the lights will flash in unison. If that doesn't happen, just touch the STOP button and try again.

Once in maintenance Mode, touch 91 on the number pad. The display will say Initializing or something like that as it clears all the documents form the memory. Your programmed phone numbers and settings will not be affected. When it finishes it will go back to MAINTENANCE. Unplug the power for a few seconds, then plug it back in. The machine should be fine and ready to use.

If Function 91 doesn't work, you should try going back into MAINTENANCE and touch 01 instead. It will clear all memory back to the point it was when you first unboxed the machine. But I think 91 will take care of everything.

Posted on Feb 15, 2011

  • 166 Answers

SOURCE: sending a legible fax

THE CIS SCANNER /REFERENCE WHITE NEEDS CLEANING AND THE CIS TRAINING NEEDS TO BE DONE.

IF ABOVE DOES NOT HELP U NEED TO REPLACE CIS .

HAPPY FAXING

OMNIPRESENT

Posted on Oct 16, 2007

  • 215 Answers

SOURCE: display says "printing online" but it is not connected to a PC

unplug machine, press and hold down the "stop/exit" key while pluggung back in. continue to hold the button down for 5 secs, then release. if machine returns to the regular date/time display, you should be alright. if not, then you'll have to call brother or an authorized service center. this is usually caused by a fax stuck in memory, which this procedure should clear.

good luck,
razors

Posted on Feb 18, 2009

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unplug machine, press and hold down the "stop/exit" key while pluggung back in. continue to hold the button down for 5 secs, then release. if machine returns to the regular date/time display, you should be alright. if not, then you'll have to call brother or an authorized service center. this is usually caused by a fax stuck in memory, which this procedure should clear.

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