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Re: incompatible print cartridges?
just click on them to say ok, and accept the unsupported cartridges ( if applicable ) do you get the choice.
certain printers, have an option in printer prefs, to change cartridges. check the cartridges are the same ( or compatable )
if the cartridges have a chip fitted, they need to be reset if recently filled.
hope this helps mike @ Compurepair.
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Some older print cartridges are not compatible even if your model is listed on label. I'm talking a few years difference. The printer knows this and that is what the error is telling you. Make sure you have the right number in the right slot.
If you receive an error message that tells you that you have an
unsupported cartridge, then you need to remove the cartridge. After
installing the appropriate type of ink cartridge you should no longer
receive the error message and you can then perform a print test. Instruction on how avoid unsupprted cartridge message.
Lift up the scanner unit (with the power
on). The printer cartridge carrier will move to the top of the printer
into the loading position.
down on the lever above the cartridge and then raise the cartridge lid.
Remove the cartridge and make sure the cartridge supports no more than
four colors (cyan, yellow, magenta and black) and a speed of 22 parts
the compatible ink cartridge into the carrier and then lower the
cartridge lid. Close the scanner unit, then make sure plain white paper
is inserted into the paper loader.
the "OK" button on the control panel and the unsupported cartridge
message should be gone. Press the "Select" button and a test alignment
page will print.
Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized
What you will see When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel. Affected printers This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites. Explanation The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message. Solution Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.
Cartridge compatibility chart
NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
ItemPrinter#2 Color Cartridge#3 Mono Cartridge#31 Photo Cartridge
I just replaced my black ink cartridge on the same printer and I'm encountering the same problem: a message that states "the black cartridge is not compatible with this printer". Well, that's not true. It is compatible. As a matter of fact, I got my printer (with new cartridge installed) to print a page once. But, now its giving me problems again and I can't get it to work. Help!
Fifteen Flashes: The FINE Cartridge cannot be recognized.
Possible causes are as follows:
- The FINE Cartridge may not be installed properly.
- The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting output is not satisfactory, carry out the Print Head Alignment.
I was having this problem with a Z730. The printer was finally working again after removing and inserting ink cartridge like 40-50 times. No pun intended. After installing cartridge try turning off printer and then back on.
Hello trudyann, I think you re-filled the cartridge and that's why you got this message Use genuine cartridge and it will be work correctly. But if you can copy papers by this All-In-One device .. and you can't use it as printer .. re-install the driver .. While installing if you got error message like [Unsupported cartridge] Press [Alt+F4] and continue the installation. Thank you for using FixYa.