Question about HP OfficeJet 7410 All-In-One InkJet Printer

4 Answers

Hp Office jet print cartridge error

Right side (black) keeps saying check cartridge, i have tried 3 new ones, cleaned the contacts and went through a resetart with the HP chat line tech. any ideas?

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  • fasteddy27 Feb 21, 2008

    that was the start of the problem, but the spring breaks loose and punches a hole in the circuit board. Thus making this printer a giant pirce of junk.

    it is a non servicable part by HP.



    some other sites have said they called and had HP replace the printer, this is a Kown HP defect and needs to be recalled.

  • fasteddy27 Feb 29, 2008

    i agree, HP needs to step up and recall or make parts available for repair.

    i replaced mine with a CANON.

  • Anonymous Feb 29, 2008

    same problem but w/color cartridge

  • Anonymous Mar 12, 2008

    The same thing just happened to my 7310. Is there a fix for it?

  • DyAnn Hoppes
    DyAnn Hoppes Mar 25, 2008

    I have the same or similar problem. How did you get a replacement? I would like to give this one back. They cost to much to be considered a throw away. I have 2 canon printers . i droped the printer cariage and broke it. I called for replacement , they sent it and i fix it in 2 minutes. HP is not user friendly and should be held accountable. If they don't recall these or replace them , the people who own the should start a class action suit for damages and a suit for punitive damages for not acting on this sooner, knowing the problem and only replacing the printer for a few luck people. I want my printer replaced the same as the others. This isn't a lottery it is peoples lives and time wasted with the big runaround. Does anyone else want to join suit?

  • rinarw Jun 12, 2008

    1 year and 2 months after purchased and only the first time replacing the ink, I encountered this design defect on my HP 7410. HP acknowledges this and offer an extended warranty so long as your printer was manufactured in 2005-6 (s/n starts with MY5 or MY6). If you own one that was manufactured later (2007 for me), then they expect you to eat the cost.

    I spent hours talking with Tech Support, Exec. Relations Group, & Case Managers trying to get the crappy printer replaced to no avail. The responses of the HP reps I spoke with are the
    same across the board: they apologize and then try to sell me more HP
    products. Are they kidding???

    I rely heavily on computer products and I recently
    opened my own office. My 7410 HP printer was the first HP product I've
    ever purchased. Will I ever get an explanation as to why my serial
    number is not included in the extended warranty despite the obvious sign that the original
    defect was never fixed? Maybe I'm ahead of my time and the first one
    with a MY7 serial to complain about this? Hah! Based on my experience
    in the last few hours, I've lost faith in HP products. Not only will I
    not spend another dime on HP, I will dissuade those around me from
    making the same mistake.

    I will be on the lookout for a class action lawsuit against HP re. this issue.


  • sexypistol77 Jul 04, 2008

    the spring in the ink is broken, it keeps saying check ink & try again, ive had it a while but its been broken for about 7 months, ive tried everywhere to buy the parts, but cant get what i want,,, i love it & dont want to part with it, it seems stupid for such a small problem,

  • Anonymous Jul 25, 2008

    "Remove and Check Cartridge on Right" message. Done but no help.

  • finora318 Aug 22, 2008

    My screen says "Insert black or photo print cartridge in right stall", even though I have put two different black cartridges in, correctly. It pays no attention. I called H-P, the tech said, "I can't help you with that."

  • Anonymous Mar 30, 2014

    Black cartridge won't work

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I had the same problem with my HP 7410 All in One. The Carrige ribbon is break. If any one have carrige then contact me. 03323087409

Posted on Jan 01, 2010

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I had the same problem with my HP 7410 All in One. The clip inside the black toner bay came out. No matter what I did to re-attach it, I still kept getting the same message. I contacted HP Tech support live chat (not phone) and went over the problem. My printer was 2 years old. HP replaced the printer no charge. They sent a refurbished one to me, and they paid for the return postage to send my old printer to their facility in Tennessee.

Posted on Jan 08, 2009

I have a 7410 that is 16 months old with the same problem. It is not a broken spring. Spent over an hour on chat attempting to trouble shoot. HPs only solution was to sell me an "upgrade" for over $300 (which is more than I paid for this piece of junk.)

I expect "top of the line" products to last quite a bit longer than that. The worst thing is that with this error popping up, it is absolutely useless for anything else like scanning or outbound fax.

It should be called an "all or nothing" printer.

Posted on Feb 29, 2008

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Remove the cartridge and look at the cartridge holder. There should be a spring sticking out from the right side of the holder. The spring on these often breaks loose and will not allow the cartridge to seat properly. (Look at the left holder and compare it to the right one. They should look alike.) If the spring is loose, meaning the holder is broken, the holder needs to be replaced. I've tried gluing the spring in place but did not have good luck with this.

Posted on Feb 21, 2008

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Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

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3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.

Have a nice day and do not forget to rate please...!

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I had my printer stop in the middle of a print job.  It was printing fine and suddenly would not print.  So I refilled the cartridge with an ink kit I had on hand and reinserted it--no go!  Then I opened a remanufactured cartridge (office depot) I had bought some time ago and inserted it.  No go, despite the fact I could see ink coming from the jets.  I finally gave up and bought a new HP ink cartridge, and it worked just fine.  But it bugged me why the new one would work and the other two that seemed just fine would not.

Later I learned that HP has a chip that reads the expiration date on the cartridges and that is what keeps those old ones from printing.  I found one trick of setting my date on my computer back to a year earlier than the exp date on the cartridge.  I saw the date on the remanufactured one I had tried earlier was 2005, so I set my computer date to today date but year 2004.  After forcing me to do print alignments several times and take the remanufactured cartridge out and put it back, I got it to print just fine.  And that 2005 cartridge that would not work earlier is what I am printing with right now.
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