Question about Polycom SoundStation

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Polycom 2201-03309-001 just brought this unit up to our office in upsate new york and while I am plugging into a live phone line and of course plugged into the wall, can not get a dial tone Wayne

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  • CyrilBlair Feb 26, 2008

    We have the same problem. Our SoundStation Premier stopped working (outside callers can't hear us but we can hear them, lots of static) so we found an old polycom from another office, 2201-00106-001. We can't even get a dial tone on it. Our switch is a Toshiba PRI.

  • Michael Wade May 07, 2013

    This Polycom model is for use with analog lines, only. Analog is like the type of service one might have in one's home. It will not work with VoIP, Digital, PRI, etc.

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The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
paul@edgetele.com

Posted on Feb 16, 2009

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Is the phone line connected to an office pbx.(digital line). If so you will need a Konexx Konference adapter (KON-10910) in order to use the soundstation ex.

Posted on Nov 25, 2008

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Plastic crimps on ends of lines are broken.


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As long as the individual wires inside the cable are labeled, you should be able to get it repaired on your own.

The crimper tool and plugs can be found at most major hardware or electronics stores.

If this is a cable that completely detaches from the phone, you may want to just buy a new cable.

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Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
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  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

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