Question about Polycom SoundStation

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Polycom 2201-03309-001 just brought this unit up to our office in upsate new york and while I am plugging into a live phone line and of course plugged into the wall, can not get a dial tone Wayne

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  • CyrilBlair Feb 26, 2008

    We have the same problem. Our SoundStation Premier stopped working (outside callers can't hear us but we can hear them, lots of static) so we found an old polycom from another office, 2201-00106-001. We can't even get a dial tone on it. Our switch is a Toshiba PRI.

  • Michael Wade May 07, 2013

    This Polycom model is for use with analog lines, only. Analog is like the type of service one might have in one's home. It will not work with VoIP, Digital, PRI, etc.

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The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
paul@edgetele.com

Posted on Feb 16, 2009

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Is the phone line connected to an office pbx.(digital line). If so you will need a Konexx Konference adapter (KON-10910) in order to use the soundstation ex.

Posted on Nov 25, 2008

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