Question about Canon Pixma MP500 All-In-One InkJet Printer

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When I print only black text, I get a blank paper. But when I print a color photo everything is O.K. What could be doing it?

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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don

Posted on Feb 05, 2010

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My printer is printing blank pages


I used to have one of these printers.

1. Check the ink levels.
2. Try printing on DVD.

The C309 has a black photo cartridge.

Text prints from the regular black cartridge and pictures print from the photo black cartridge.

THe best way to tell if by checking first the ink levels and replace cartridge if necessary.

One thing you can do to check if the printer is printing is by adjusting on the Printer Setttings and printing on one color.

To do this you need to choose the color from a circular palette .

Another way is to use Word or any other processor and change the font color to blue and print it.

Hope it helps.

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Why does the printer use one black cartridge and not the other? Is there some way of instructing it to use the left hand one too?


the pixma printers use the large black tank in most modes like text and standard (default) or fast photo printing .. thats most economical when you are using just plain paper .... it will switch to the small black tank only if you select "High" quality mode .. that black matches the nature of the color inks much better and results in really good color pictures if you are using Gloss or Matt high quality photo paper .. you can select the quality level by the following ... when you start to print, a window comes up where you can select which printer you want ... at the right of this window is "preferences" .. click that .. now select the type of paper and "High" quality mode .... now the printer will slow down but will provide really nice results and it will use the small tank black ink instead of the large tank ....the small tank is only used for "high" quality photo prints which is only needed for high quality photo paper .. if you havent tried that yet you might want to get some glossy photo paper (either Canons or Costco has great stuff if you want a lot, like 150 sheets) but most glossy paper will work except colors might need tweeking for some ... print a nice photo in the high quality mode and you should be really impressed .. and you will be using your small black ink tank .. you might want to make the first few pictures small (2x3 inch) untill you are sure everything is the way you want it .. i usually print in the top left corner first .. then reinsert the same paper and try again right next to that .. i do that until i get the colors perfect .. then i print big .. 5x7 or even 8x10 on a new sheet... the high quality mode can be selected for just plain paper and it will use the special black ink but it doesnt result in a better picture .. so no point in doing that unless you want to experiment .. if you never print high quality photos then you will never use the small tank black ink .. it will still be used up eventually because of normal head cleaning the machine does automatically .. ...
grey scaling does not select the special ink unless you select "High" for the quality setting .. then yes you can print using that small tank black ..again it will buy you a lot if you are using High quality photo paper ... almost nothing for plain paper but at least it will allow you to use that ink .. ..

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Change your setting to plain paper and normal quality.
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I'm afraid it looks like the printhead is broken. A quick google sees them at about £80. Compare this to the price of a new model. I think 5-6 years insn't too bad though

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actually, I bet you cannot print text either. It will come out very faded or completely blank. It is an issue with the printhead, on the black ink cartridge side.
You can try cleaning it using the printer itself (Menu -- clean printhead -- deep clean ).
IF you have the same problem, contact kodak aio support @ 1 800 421 6699 (open til midnight on ET) or go to www.kodak.com/go/atg and follow the troubleshooting steps there to fix the problem or replace the PH.

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Will not Print


Try a hardware check of the printer first. To check the hardware of the printer, do the following:
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  2. Load one sheet of paper into the paper feeder.
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  4. When the printer begins to print, release the Paper Feed button. A page will be printed. The page should contain some text at the top and a series of horizontal color lines (cyan, magenta and yellow) below the text, with a thick black line below the colored lines. All the lines should be solid.
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Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements.
Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.

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Chewbacca08's solution gave me an idea. I set the print setting to photos paper (even though I was trying to print on plain paper) and IT WORKED. It's worth a shot before you trash a perfectly good printer.

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