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Crockpot turns itself off before food is finished.

I've used my new Crockpot Smart Pot three times. It works fine, but two of the three times it turned itself off early in the cooking (the light went from the cooking indicator to the blinking power indicator). This is worrisome because it means I can't trust it enough to leave the house after turning it on - if I came back hours later and the power light was was blinking, I wouldn't know how long the food had cooked. What could cause this, and how can it be fixed?

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Posted on Jan 02, 2017

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SOURCE: Cooks too hot

It would SEEM that this pot has a nanufacturing problem, where the thermal switches, that actually cycle the unit off when it reaches a certain temperature, are faulty...right from the factory. Its common to get a run of faulty thermal units, and is often seen in Coffee Makers.

Posted on Jan 25, 2008

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SOURCE: Everything overcooks except beans

HI BETTE...I USED THIS ITEM FOR THE 1ST TIME TODAY...I DECIDED TO TRY IT AT A TIME WHEN I WOULD BE HOME TO OBSERVE THE PROCESS...I USED THE FROZEN BANQUET CROCKPOT CHICKEN WITH POTATOES, VEGGIES & SAUCE FOR MY 1ST EXPERIMENT...INSTRUCTIONS : SET ON LOW FOR 8-10 HOURS...AFTER LESS THAN 4 HRS, THE SAUCE WAS BURNING/STICKING TO THE SIDES OF THE CROCK POT AND THE VEGGIES WERE MUSH...IT WAS BUBBLING UP LIKE IT WAS ON THE HIGHEST SETTING ON THE STOVE TOP...I CALLED RIVAL ( 800.323.9519 ) AND SPOKE TO MARIO IN CUSTOMER SERVICE...HE DID SOME EXPLAINING ABOUT THE HEATING ELEMENTS BEING ON THE BOTTOM AND THE SIDES OF THE HEATING BASE AND SUGGESTED TO CUT ALL SLOW COOKER RECIPE TIMES IN HALF, INCLUDING THE RECIPE BOOK THAT CAME WITH THE CROCKPOT...I'M GOING TO TRY THIS AGAIN WITH ANOTHER FROZEN BANQUET CROCK POT PRODUCT ($6.00) , I'LL REDUCE THE COOKING TIME AND INCREASE THE ADDED WATER...I'M NOT GOING TO USE AN EXPENSIVE CUT OF MEAT UNTIL I GET THE HANG OF THIS "SMART" POT...I'VE ALWAYS USED THE OLD FASHIONED TYPE SLOW COOKER WHERE IT WAS SLOW EVEN ON THE HI SETTING !!! GOOD LUCK, VALERIE M. 1/11/07

Posted on Jan 11, 2007

  • 15 Answers

SOURCE: Need a Replacement Lid for Rival's Oval Smart Pot Crockpot

www.rivalproducts.com
good luck

Posted on Aug 22, 2008

rizla
  • 1463 Answers

SOURCE: Need a Replacement Lid for Rival's Oval Smart Pot Crockpot

HI.

any of your parts on this site.Rival Crock Pot Replacement Parts from MarBeck.com


riz.

Posted on Nov 20, 2008

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I need the user instructions for use


Hi and welcome to FixYa, I am Kelly
I see I am nearly a month late in replying to your post. I just answered another post and when I finished I saw your question.
This is driectly from the user's manual that you can find here with some difficulty:
http://safemanuals.com/314159.php?k=84c8d7db0922eceeab89e8e236b92e45&ID=2854106&q=CROCK%20POT%20SMART%20POT
(Avoid answering questions by looking for the blue text that says "security code" and clicking that) Then enter the 4 digit code to download the manual that is 209k)

1. Place food in stoneware according to recipe.

2. Plug in Smart-Pot slow cooker. The Power light will begin to flash indicating that the unit is plugged in, but not turned on.

3. Push the Cook Time button to scroll through the timed cooking options. Push once and the 4 hour light will illuminate, twice and the 6 hour light will come on, etc. Select the time based on the length of time indicated in the recipe. Two time options are usually given. The 4 and 6 hour settings are the HIGH temperature setting and may be used when you want your food done quicker. The 8 and 10 hour settings correspond to the LOW temperature setting and is used for all day cooking. In addition your Smart-Pot can be set to the Warm Setting by scrolling through the timed cooking options until the warm

light illuminates.

NOTE: The Warm setting is for keeping already hot food warm. Do not use the warm setting to cook or reheat food.

4. When the cooking time is completed, the Smart-Pot slow cooker will automatically shift to the Warm setting and the Warm light will come on. NOTE: We do not recommend using the Warm setting for more than 4 hours.

5. To turn the Smart-Pot off push the OFF button. Unplug unit from the wall outlet.

6. For other recipes that give a range of times, select the time closest to the setting on your Smart-Pot. For instance a recipe calling for cooking time of 7 to 9 hours on LOW, set your Smart-Pot to 8 hours.

NOTE: If power goes off then power light will blink and settings must be reset. If cook time is changed before the cycle is complete the time will reset to the new setting.

That is pretty much the entire user instructions. Everything else is warnings, cautions, and oh yes; don't submerge it in water yadda yadda....


Thanks for choosing FixYa,

Kelly

Feb 05, 2011 | Rival 38601 Smart Pot 6-Quart

1 Answer

Need a new smart pot crock


If you're needing replacement parts go to www.crockpot.com . This is Rival's crockpot website.Follow the links and you will be taken to parts and accessories and then you will see the parts numbers, the description and the prices. Hope this helps.

Nov 19, 2010 | Rival 38601 Smart Pot 6-Quart

1 Answer

My crockpot burns food, even food that is still frozen when put in the crockpot. I made a pot roast in my crockpot and it was frozen in the beginning. I added two cups of frozen broth and set the...


Your crockpot heat unit is overheating. Return it to the store you purchased it at or contact the manufacturer. My Rival did that and I contacted the company and they sent me a new one.

Sep 29, 2010 | Rival 38501 Smart Pot 5-Quart

1 Answer

I just put some precooked, still warm food in my crockpot. I tried to set the control to warm so I could serve later. Can't get warm to turn on. How can I?


To better diagnose your problem I need more information. Does your crockpot have a light that indicates when your heating element is ON? If so, increase the temp of the crock pot knob to find out if the LED light comes on at all. (you may also wish to make sure the unit is plugged in and the outlet is working properly.)

Since all crockpots work using a temp sensor, it could be that the temp of the food is still warm enough that the crockpot thermostat is not calling for additional heat to maintain the temperature. If you can, remove the crockpot liner and let the unit cool somewhat to allow the thermostat to return to room temp and reset.

If this doesnt solve your problem, chances are that the sensor/thermostat may be faulty or one of the circuits to the heating element may have overheated causing a wire to become disconnected or burn out. Appliances can wear out with use or age and even power surges can 'fry' delicate circuitry.

May 18, 2009 | Rival 38601 Smart Pot 6-Quart

3 Answers

Need a Replacement Lid for Rival's Oval Smart Pot Crockpot


I found something on amazon,click here and take a look: Amazon com rival replacement lid. I hope this was helpful. Cheers

Nov 17, 2008 | Rival 38601 Smart Pot 6-Quart

1 Answer

Left side handle broken, and vent under power options melted


Try one of the following sellers:

To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com

Rival Crock Pot Replacement Parts from MarBeck.com

Crock Pot Replacement Parts | Slow Cooker ...

Nov 03, 2008 | Rival 38601 Smart Pot 6-Quart

2 Answers

Replacement lid for 6 qt Smart Pot Slow Cooker


use tin foil!!!! I have exact one and it works perfect.

Jul 02, 2008 | Rival 38601 Smart Pot 6-Quart

1 Answer

Rival ceramic liner in crockpot


I have a new Rival crock pot, I got for a christmas gift, after using it only about 4 times it does not heat. How do I get warrenty? It was a christmas gift and I have tried Zellers and Home hardware, they do not seem to carry this certain model, it is a "Smart Pot" Rival Crock-pot , Where do I go for help?

Jun 25, 2008 | Rival 38651-C 6-Quart

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