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HP OFFICEJET J5740

HI. OUR PRINTER AND FAX WORKS FINE. THIS IS ONE OF THOSE ALL IN ONE PRINTERS. WE ARE TRYING TO SCAN THOUGH AND IT SAYS NO SCAN OPTIONS! HELP. JENIFER.

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  • jeverett Feb 20, 2008

    i have the disk. should i try to download it again?

  • jeverett Feb 20, 2008

    you know, i am a nurse and am just here helping my sister at her office and computers HATE us. i am not computer literate at all so what you said sounded like chinese to me. ha. i downloaded the disk again. i just wonder am i missing a cord but there is not another place to put a cord on there. i would think if the printer and copier work, why the heck not the scanner?

  • jeverett Feb 20, 2008

    it is a hp officejet j5740 all in one. sorry it took so long to reply, had some tax work i was working on. you really dont have to do this if you dont want to. i'll just tell my sister that i couldnt figure it out and if i worked on it much more, i would have killed it and then she wouldnt have a printer or copier either!

  • jeverett Feb 20, 2008

    thank you. that was sweet.

  • jeverett Feb 20, 2008

    thank you but whatever you just said scared me. haha.

  • TIEyourshoes Apr 12, 2009

    When ipress scan my printer says......"No scan options" what do i do!!! i need it to scan

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Just one note to add.... You should remove any printers that are installed (even the same one) unplug the usb cable, reboot, install the software, then plug the usb back in.

BTW I have the 5780 on an XP SP2 machine and the scanner works fine.

Geno

Posted on Feb 20, 2008

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Hi,
you probably don,t have the correct or all of the drivers installed.
The second possibility, is the software scanning program.
You could try 1 called paperport.
Hope this helps Mike@Compurepair.

Posted on Feb 20, 2008

  • 1 more comment 
  • Mike Waldron Feb 20, 2008

    Hi Jen,

    I would try to get some software such as paperport or similar scanning software. Or try to find a 3 in 1 driver for the printer, which will cover drivers for Printer-scanner-fax et,c.

    I know that the scanner will like to use it,s own software for scanning. this is due to being able to change resolution scales and sizes et,c. Did you try Start/programs/scanner et,c. or look in the device manager to see if the scanning function is actually recognised ??

    Regards Mike@Compurepair.

  • Mike Waldron Feb 20, 2008

    Hi,

    The printer and copier use basic drivers ( Software ) the scanner usually needs a seperate piece of software such as a program like Paperport et,c.

    If you forward me the make model of the machine, i,ll search for what you need.

    I,m nice like that and nurses are great :)

    mike @ Compurepair.

  • Mike Waldron Feb 20, 2008

    Hi,

    I think the software package you need is on HPs site. Your looking for download 0JJ5700_Full_8.exe.

    if you download this, everything should work fine. check to make sure theres not a button to scan, or a program on the computer already. that allows you to scan.

    If your download is different to the 1 listed, then it,s only the basic drivers.

    good-luck Mike.

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