Question about Hoover S3755 WindTunnel Bagless Canister Vacuum

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My agitator roll won't roll when on a carpet. It does roll if it's on a hard surface.

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Your belt is stretched. The drag from the hard floor is not enough to stop it, but the carpet is. Change the belt, and all should be well.

Posted on Feb 04, 2010

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Likely a broken belt. Also check the agitator brush roll bearings (in either end under the end caps) for hair, strong, thread, etc. as this will make the brush roll harder to turn and wear/break belts prematurely. If all these check okay, then observe the tensioning roller that causes the V belt (runs from the idler pulley to the brush roller) to be sure it is swinging down when the handle is released to hold tension on the belt, causing it to rotate. These tensioning rollers can break, but often are locked into the "Bare Floor" setting without the user noticing. Slide the carpet brush roll selector (located on top, next to the floor height slide adjustment) back and forth and make certain it is all the way into the "Carpet" setting to allow the tensioning roller to engage. [Note: The tensioning roller is always retracted (in the neutral or off position) when the handle is in the upright position. You must release the handle to allow this tensioing assembly to engage.]

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Hi there, it's Jack at Dyson.

DC44's brush bar is engineered to rotate on both hard floors and carpeting. The brush bar includes stiff nylon bristles to agitate and remove stubborn dirt and pet hair from carpet, and anti-static carbon fibre filaments to remove fine dust from hard floors and crevices.

For this reason, the brush bar is designed to run on all floor surfaces when the machine is in use, and cannot be turned off. You might find our Getting started guide useful:

I hope this answers your question, but if there's anything else we can help you with you're welcome to contact our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi Antony,

From your question, it sounds as if your machine is working correctly. When you select 'Carpets', the brushbar will rotate to agitate trodden-in dirt, debris and pet hair from the carpet pile. However, when you select 'Hard floors', the brushbar is designed to shut off to protect delicate floor surfaces and rugs.

You may find it helps to refer to the user guide supplied with the machine. In case you don't have this to hand, you can download a copy here:

http://support.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc33_uk_manual_260710 pdf.ashx

I hope this helps - if you have any further concerns about your machine, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide assistance. You can also find the answers to questions on using and maintaining your Dyson vacuum by visiting http://www.dyson.com and clicking 'Support'.

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My vacuum doesn't have any suction from the floor, only from the handheld attachments. I've cleaned all of the filters with no luck. Any suggestions?


With the vacuum plugged in and running, make sure the brush is spinning and that the brushes on it and long enough that they brush against your hand (or in real terms your carpet). If it is not spinning, replace the brush roll. This will also drastically increase the cleaning ability of it since the new roll will spin faster and the longer brushes will agitate your carpet better.



Let me know if you need more help,
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To put it simply, no. By floor mode I'm assuming you're stopping the brush roll from turning so that you can clean hard surface floors instead of carpet. When the brush roll doesn't turn you do lose agitation which vibrates the carpet so that the dirt is more easily picked up by the vacuum. But you don't lose suction because the brush is not turning.

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when you released the end to slide the new belt on it allows the tension roller to slide into the wrong position. Remove the top so that you can see the roller, at the left side of the roller mechanism there is a screw, loosen it enough to allow the roller to return to the correct position.
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When you had the brush roll off, did the ends turn freely? If not then the brush won't turn and the belt will just slip. You would have to replace the brush roll if either of the ends are frozen. Other then that you would have to remove the top cover to see if there any broken parts, there is a spring loaded asm, it has a black wheel that will push the V belt when it is in the carpet setting and the handle is in the down position, it could be jammed so the roller is stuck.

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