Question about Dell 948 All-In-One InkJet Printer

1 Answer

Acknowledge software problem in printer connedtion

After spending over 4 hours on the phone with a tech trying to solve my problem with my all0in0one 968 I was told that it was a software problem, they would look into it and call me back in an hour. This was 1/1/2 hours ago. I know that this guy in India was going home at 12pm. So what do I do now. Not only that but the cost was over $100 and I was advised to buy software insurance for over $200. I am tired, frustrated and fed up. Okay, I am venting. But if they could not solve the software problem in 4 hour I can imagine that when I call back tomorrow I will have to go through the same process. Or should I trust that they will call me back !!!! Last week my laptop died and I had to install a new hard drive. Allthough my printer, which I received in Oct never worked properly now it does not work at all. Even when I check through the control panel when it says it is printing nothing happens and when deleting it takes quite a few tried to be able to make it go away.
HELP

Posted by on

  • 2 more comments 
  • szabocl Feb 04, 2010

    Vista 32bits. I loaded the software from the Dell site. When I boot up my computer it turns the printer on so there is a connection. I can do a review with scan but if I try to copy a file from word it does not connect to the printer.

  • szabocl Feb 04, 2010

    I can't print anything. I did a scan then tried to copy it onto a word file but it gave an error.
    (an OCR copy is provided for you on your Cd in the OCR file). I found the install CD and installed the software. I tried to do a test page but that did not work. Now I will go and do a complete uninstall (which I probably should have done first after watching this guy do it all day long!!) and use my CD to re-install. The problem is that 2 days ago I did get a couple of pages printed. Then it all died. I have a desktop and I could transfer the txt file onto it and then read it from there.

  • szabocl Feb 04, 2010

    no I don't. Do I do the install after you let me know where to get it

  • tim mcgrath May 11, 2010

    ok have a dell 948 all-in-one, what operating sys you using?

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 617 Answers

Can you print a txt file no problem? or is problem just printing out of ms word?

Posted on Feb 04, 2010

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

EpsonstylusCX4800 printing blank pages. I have followed brochure instructions: cleaned the print head 5 times, shut off overnight, unplugged and replugged both ends of the cable connection. Nothing...


From what I can gather, the cleaning pad (in which the excess ink from cleaning ends up) is full... or at least the counter thinks it is full. Epson uses hardcoded counters on certain things; for example, as you probably noticed from this experience, the ink cartridges show a decrease in ink every time you clean them, but with this problem, they are actually still full. There is a handheld device, that costs about $15, that will allow you to reset the counters on the ink cartridges. As for fixing this printing problem, the software available online, that is supposed to be able to reset the counter that decides if the ink cleaning pad is full, doesn't work. In 2006, I also bought a CX4800. Right as the warranty ran out, I came upon this issue that as soon as I put new cartridges in, it completely stopped printing. Epson sent me a new printer so fast it was amazing. Basically all I told tech support was I put new cartridges in and it won't print. Boom, new printer. Which means this is a known issue with this model. Now, 4 years later, same issue just happened again. Spent over an hour on the phone (nicely) **** out tech support and her manager because I just spent $60 on cartridges only to have them not work. I tried every angle, I'm an IT Systems Engineer, I know how to play the tech support game, and the best I could get out them was 10% off a new printer and an extra set of cartridges for whatever Epson printer I decided to buy. I even tried to just get my $60 back for defective cartridges, no luck. Needless to say, but I will never buy another Epson. Basically, what it comes down to is that some where internally is a counter that needs a device to reset the counter. So you are screwed, just like me, and now are left with just a bulky scanner. BTW, I found an HP all-in-one printer that is of better quality and only costs $55 at Newegg.com. That is cheaper than the cartridges for this outdated printer. So don't bother to spend a dime to get your CX4800 fixed.

May 01, 2011 | Epson Stylus CX4800 All-In-One InkJet...

1 Answer

SCX4521 Printer is displaying error message Scanner Is locked how to solve this problem


Solution from samsung site i hope it will work for you

1. Press MENU # 1 9 3 4 in sequence rapidly. The LCD panel should now display TECH.
2. Press MENU, and then press ENTER. The LCD panel will display Tech Mode.
3. Press the left arrow (4. Press ENTER. The operator panel will display [YES].
5. Press ENTER. The toner warning message should be gone.
6. To exit TECH MODE, press MENU # 1 9 3 4 in rapid succession, as if you were dialing a phone number. The operator panel should no longer display TECH.

Oct 18, 2010 | Samsung SCX-5530FN All-In-One Laser...

1 Answer

Lexmark x4850 printer carrier stall slams cartridges to left


i have the same prob with my lexmark x2250. tech people said its a hardware issue and some parts need to be replaced, but they cant bcoz they discontinued this product last year or so.
as far as i've searched, i acknowledge that this issue occurs bcoz of damaged cable i.e. some brown or black translucent reel kind of thing in the printer.
but as i cant chk for myself if that replacement solves the prob or not, i cant be sure.

Sep 03, 2010 | Office Equipment & Supplies

3 Answers

No video sound from lg dvd writer when playing dvd movie. player will play cd sound. what is the problem.


I had the exact same problem with my LG model GH22LP20 DVD drive. This is how I solved my problem:

I finally solved this problem. It was a Cyberlink software problem; specifically the software bundled with my DVD which was a Cyberlink Suite w/ PowerDVD2_bing.gif 7.0.

After going 3 - 4 rounds, via email, with Cyberlink tech support in India I finally got them to put down their "100,001 mindless ways to solve a software problem" manual and they emailed me a link to download a slightly newer version of the software; it was Cyberlink Hi-Def Suite, w/ PowerDVD 7.3.

I uninstalled my bundled software, and installed the newer software they gave me. After installing the newer software everything worked perfectly. If you're still having problems and have the same software version I started with, keep bugging Cyberlink tech support (be patient and diligent) until they acknowledge it's a software problem and send you a download link for a newer version. Good luck!

Jan 30, 2010 | LG GH22LP20 DVD±RW Burner

2 Answers

HP Officejet Solution Center - no "scan settings" no scan options


I had the same problem and after spending more than 40 hours on the phone with tech support, it was determined that Adobe Photoshop is not compatible with hp solution center. You can open paint and scan with it.

Aug 28, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

My printer will not print anything from the computer, says that the printer is not being recognized by the computer. I need this printer desperately for school and due to having so much to do I hate to...


The first, your computer have to detect(see the printer when plugging) printer. Try to change USB cable or plug other USB computer socket.The last one,change computer power supply.

Jul 29, 2009 | Dell 926 All-In-One InkJet Printer

1 Answer

Can't print business cards. Won't feed from rear tray.


I just spend over an hour on the phone with Canon for the same problem... the resolution is simple. From the Control Panel, select Printers & Faxes. Right-click the mp620 printer, and select Properties. Select Printing Preferences from the bottom of the General tab, then click the Page Setup tab. Choose Print Options at the bottom. Place a check mark in the box next to "Disable the paper source setting of the application software." Click OK 3 times and the problem should be solved.

Jun 02, 2009 | Canon PIXMA MP620 All-In-One InkJet...

4 Answers

Problem installing HP printer all in one not solved-transscript below-PLEASE HELP!!


very easy..... first do not connect ur printer to ur pc..install driver until installation complete...than restart ur pc than connect ur printer...will thank on this... hahaha

Feb 08, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

Not finding what you are looking for?
Dell 948 All-In-One InkJet Printer Logo

Related Topics:

137 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

jasbo
jasbo

Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74198 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...