Question about Dell 948 All-In-One InkJet Printer
After spending over 4 hours on the phone with a tech trying to solve my problem with my all0in0one 968 I was told that it was a software problem, they would look into it and call me back in an hour. This was 1/1/2 hours ago. I know that this guy in India was going home at 12pm. So what do I do now. Not only that but the cost was over $100 and I was advised to buy software insurance for over $200. I am tired, frustrated and fed up. Okay, I am venting. But if they could not solve the software problem in 4 hour I can imagine that when I call back tomorrow I will have to go through the same process. Or should I trust that they will call me back !!!! Last week my laptop died and I had to install a new hard drive. Allthough my printer, which I received in Oct never worked properly now it does not work at all. Even when I check through the control panel when it says it is printing nothing happens and when deleting it takes quite a few tried to be able to make it go away.
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Posted on Jan 02, 2017
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