Question about Dell 948 All-In-One InkJet Printer

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Acknowledge software problem in printer connedtion

After spending over 4 hours on the phone with a tech trying to solve my problem with my all0in0one 968 I was told that it was a software problem, they would look into it and call me back in an hour. This was 1/1/2 hours ago. I know that this guy in India was going home at 12pm. So what do I do now. Not only that but the cost was over $100 and I was advised to buy software insurance for over $200. I am tired, frustrated and fed up. Okay, I am venting. But if they could not solve the software problem in 4 hour I can imagine that when I call back tomorrow I will have to go through the same process. Or should I trust that they will call me back !!!! Last week my laptop died and I had to install a new hard drive. Allthough my printer, which I received in Oct never worked properly now it does not work at all. Even when I check through the control panel when it says it is printing nothing happens and when deleting it takes quite a few tried to be able to make it go away.

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  • szabocl Feb 04, 2010

    Vista 32bits. I loaded the software from the Dell site. When I boot up my computer it turns the printer on so there is a connection. I can do a review with scan but if I try to copy a file from word it does not connect to the printer.

  • szabocl Feb 04, 2010

    I can't print anything. I did a scan then tried to copy it onto a word file but it gave an error.
    (an OCR copy is provided for you on your Cd in the OCR file). I found the install CD and installed the software. I tried to do a test page but that did not work. Now I will go and do a complete uninstall (which I probably should have done first after watching this guy do it all day long!!) and use my CD to re-install. The problem is that 2 days ago I did get a couple of pages printed. Then it all died. I have a desktop and I could transfer the txt file onto it and then read it from there.

  • szabocl Feb 04, 2010

    no I don't. Do I do the install after you let me know where to get it

  • tim mcgrath May 11, 2010

    ok have a dell 948 all-in-one, what operating sys you using?



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Can you print a txt file no problem? or is problem just printing out of ms word?

Posted on Feb 04, 2010



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