Question about HP LaserJet CM1312 All-In-One Printer

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When , I scan using the top loader, a red line appears

When , I scan using the top loader, a red line appears on my documents

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I would say to clean the glass where the scanner bulb is parked. Just lift up the cover and clean the glass. if you look close you could see a red mark on the glass. Steven

Posted on Feb 05, 2010

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Hi there, As it sounds its a dirty scanning glass. Open the top of the scanner so that you can see the scanning glass.. If your standing in front of it you will see on the left hand side a strip of thinner glass.. Take a damp cloth (better cloth with spirits/surgical alcohol) and clean the both the small and the large scanning glass. These lines normally cause if the glass is dirty. Especially if your using the document Feeder. As a lot of time wet ink or typex or correction fluid gets stuck on glass which will cause these lines.
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Hi there! When does the black line appears?When you are using the ADF module or when you are using the normal copy glass under the top cover?If the lien is appearing when you are using the ADF open the top cover and clear the little glass from any dust.if the line appears when you are using the normal glass the your scanner unit need cleaning or replacing , for which you are going to need a service help! Please replay if you have any other questions!

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Ricoh MP 2500 copied documents have a line across top of page when fed into document feeder when document is scanned the line appears on the scanned version as well. line does not appear on...


Clean the scanner strip glass. This is the thinner strip of glass that runs from front to back right next to the large glass. This glass is only used when scanning/copying using the document feeder. The line you are seeing is because something has become stuck to the glass so when the documents are fed over the strip of glass, the scanner reads the stationary spot of debris as a solid line. Clean the glass very well using a cloth and some glass cleaner. I have seen something get under the glass as well but this is very rare. Rest assured tho that the line is being caused by something on this strip of glass.
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The lines on a scanned document are typicaly caused by dirt on the scanning glass. To clean it use the following steps.

1. Unplug unit.
2. Open the fron access door from the top.
3. Clean both top and bottom **** glass that run the width of the scanner.

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When I scan or print through the multi page loader on the top of the unit it puts a line down the side of the document


There is a piece of debris in the path of the scanner and document. Check the ADF scanner glass, a small strip to the left, for anything. Use a Q-tip lightly dampened with some distilled water to wipe the glass clean and dry.

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Black line appears on copies fed through automatic top loader


Clean the scan glass, there is lilely a spot or streak on the glass, use a good glass cleaner and soft cloth or paper towel.

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Line on Scanned Documents


There is a spot on the thin strip of glass that sits next to the large scanner glass. Because you are moving the paper when using the feeder, a spot appears as a line. Shining a flashlight on the glass can help you locate it. You can scrape it off with a finger nail or clean it with a damp cloth.

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1 Answer

Line on Scanned Documents


If you are using the document feeder, chances are something has gotten on the glass recently. Try cleaning the area of the scanner's glass that is to the left (underneath the document feeder) of the main glass.

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