Question about HP Pavilion dv6812nr Notebook
HP laptop will not recover or restore! HP Pavilion DV6812hr running Vista. Got Blue Screen of Death 3 days ago w/no warning. I've tried to restore to previous date (didn't work), ran windows diagnostics (hardware malfunction noted during test, but log showed all passed), BIOS tests of hard drive & Mem all passed. Last ditch effort was a complete factory restore w/disks and from hard drive -- will not do although I've used the recovery disks dozens of times. Windows will not load at all. HP says I need to send it in. "software and hardware are out of sync" they tell me. what does that mean? Is there anything I can do? I don't mind if it is "factory fresh" at this point as almost everything of value is on an external hard drive. Thanks for your help on this. I'm completely stumped.
Run a system restore back to factory default setting.
Start system and hold down the f11 key till it rings a bell.
This will start the restore program.
Follow the system prompt. But remember to backup your documents and files.
Posted on Feb 05, 2010
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Posted on Jan 02, 2017
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