Question about Toshiba E-Studio 3511 Color Copier

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A band of lines appear 3/4 down on paper through the top loader, but does not appear when we place the paper on the scanner area. how do we get of lines?

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Open the top loader(RADF) and clean the thin piece of glass to the left of the main scanner area,there is normally ink or tipex on there.

Posted on Feb 11, 2010


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Scanner leaving black streaks

There are two possible fixes.

Download the latest firmware update by CLICKING HERE

The following is provided by courtesy of Lexmark:
Problem Vertical lines; Auto document feeder scan anomaly; ADF scanning problem; Scan issue; Scanner issue; Visible line; Streaks show on page; solid line down the page; Top to bottom line; Smudge runs down the page; Opaque line; Broken line; Bar all the way down the page Solution Overview

This article provides the self-diagnostic steps necessary to evaluate top-to-bottom streaks that appear when copying or scanning.

Important! This is seldom a scanner hardware failure.

The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Printed or Scanned Page Illustration


Who should consider this article?

Any user of an MFP or All-In-One printer experiencing the following symptoms:

  • -Vertical lines only when using the Autodocument Feeder (ADF).
  • -Observed with any type of scan job (e-mail, ftp, solutions, fax).
  • -However, normal expected output when the page is scanned from the scanner flatbed.

ADF scan behavior

Think of it this way:

  • -The page is pulled from the ADF.
  • -The moving page slides across an ADF-designated portion of glass.
  • -The image sensor, which is located under the glass, reads and interprets the moving page's contents.
  • -Contamination on this ADF glass is seen by the image sensor for the entire length of the page.
  • -The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line.
  • -Any ADF scan function now exhibits a vertical line.


Suggested Diagnosis and Fix

Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:

  • -Clear adhesive tape
  • -Glue
  • -Ink pen
  • -Paper
  • -Marker
  • -White out
  • -Staples
  • -Environmental dust or dirt
HINT: Ink marks can be especially hard to see and almost translucent at first sight. However, the image sensor (CCD) registers them as a mark. 3 Use a clean, soft, moistened cloth to thoroughly clean and remove any marks or debris. 4 Inspect the underbelly or underside of the ADF for any marks or debris. 5 Perform another scan to see if cleaning the glass alleviated the issue. 6 Repeat the procedure if a vertical line still appears.
Remember! Printing and scanning from the scanner flatbed work fine.
7 This time, place an intentional mark on a blank sheet of paper and take note of its location. Now place that sheet of paper in the ADF and make a copy.
8 Evaluate the distance of the vertical line to the your mark. 9 Inspect that area of the glass for further debris or marks and clean as necessary.

Other Possibilities

If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.

May 01, 2012 | Lexmark International LEX90T9005 Inkjet...

1 Answer

Umax powerlook - Scanned Image Light Bands

The scan optics are dirty or elements in the scan sensor have gone bad.

Jul 21, 2017 | Umax PowerLook 3000 Pro Flatbed Scanner

2 Answers

Do I place the paper face up or down when faxing from a HP 6210xi

Down,print goes down.

This confuses me everytime.

Apr 11, 2011 | Computers & Internet

1 Answer

When using the top loader to make copies, the copies come out with a line down the whole sheet?

I fixing is verry simple.Open the top cover of the copier(where you are putting the paper you want to copy).There should be two glasses(One big and one smaller wich is under the top loader).You need to clean the little glass from any dirt.Even a small peace of dirt can make a whole line on the paper,beacuse the scanner is not moving,but the paper is.So clean the little glass(wich is next to the big one and the line will be gona.replay if you need any futher help.Please vote if that was helpfull!!

Nov 09, 2010 | Canon PC-D340 Black and White Copier

2 Answers

Getting a black vertical line on paper when using top feed, does not do it when placed on scanner


1. Check the Automatic Document Feeder for any debris (paper, lint, etc.)
2. Open the top cover to reveal the platen glass.
3. Look to the far left, you'll see a thin strip of platen glass seperate from the bigger plate where you place flatbed scans on.
4. Check the thin strip of platen glass for any marks (correction fluid, marker ink, etc.)
5. Wipe glass with a damp cloth and some Window cleaning detergant.

Does the line still appear now when you scan using the ADF?


Sep 22, 2010 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

When sending a fax do i place the paper with the print side up

You place the paper face side up when feeding through the loader on top. You can also scan the fax in placing the paper face side down on the glass plate of the scanner portion.

Sep 03, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Epson Stylus Pro 4800 Never Before Seen Banding Problem

Clean the nozzles, align the print heads, turn it off for about an hour. You may need to do this twice, but it works for me.

May 26, 2009 | Epson Stylus Pro 4800 InkJet Printer

1 Answer

A Dark Vertical line appears 1 inch into the left side of scan

Most Mustek scanners have a black inside cover on the lid, this can give a black line down the side of the job.
ether cover the inside of the lid with white paper or place a bigger sheet on top of the sheet to be scanned!

Jan 24, 2009 | Mustek A3 USB Flatbed Scanner

1 Answer

Scanner is making lines why?

It Usually Indicates The Scanner Door Is Not Seating Properly Try To Scan Something With Two Sheets Of Paper Behind It. If That Doesn't Work Try Placing Your Hand On Top Of The Scanner And Press Down Lightly While It Scans. Please Let Me Know Your Results.

Jan 19, 2009 | Canon CanoScan LiDE 25 Flatbed Scanner

1 Answer

Problems when scanning

Good evening ksys,
Let me address these and see if I can be of some help.

1.Many scanners will go into a sleep mode, in an effort to conserve power. I don't know for sure but this maybe an option that can be reset somewhere in the control panel menu. Refer to your user guide in the sections that talk about energy, sleep mode or conservation.

2. The tracks that you see on the printed forms sound like a problem in the photo conductor area. Toner beads (or lint, paper shreds, etc.) will clump up and cause this to happen. If you can get to the photo conductor, a gentle cleaning (usually in the area where the photo conductor is pulled back down into the toner bin) may resolve your problem. In some cases, you may actually see a band or streak of toner on the photo conductor. These can sometime be removed, but if the photo conductor is scratched in that area, the problem will come right back. Any cleaning in this area needs to be done with a very soft, clean, dry cloth. You have to be careful not to scratch the photo conductor, or you will just add to the problem.

3. Yes the skewing problem can definitely be caused by the forms. And NCR paper has always seemed to present problems in printers and scanners. Some machines can be adjusted (usually out of specs) for correction of this problem, but many cannot. Something else that you may look for is any type of buildup on the feed rolls that move the paper into, and through, the machine. Any deposits found on the rollers can usually be cleaned off with 90% rubbing alcohol and a cotton swab. If the deposits are dark in color, they could be part of the cause of the verticle streaks that you mentioned. I would have to actually look at the machine(s) in question to determine whether or not this could be done.

Hopefully, this information will be of help and what you were looking for.

f you need any additional information, please feel free to ask. If this information has assisted you in the resolution of you problem, please return here to give my assistance an appropriate final rating. If this information has answered your question and/or lead to a resolution, please rate it as "Fixya!".
Thank you, and have a super day!

Nov 26, 2007 | Panasonic KV-S2026C Pass-Through Scanner

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