When the paddle stops rotating the motor shoots off the top of the machine
The motor and plastic guard on my machine are quite a loose fit and when the ice cream has reached the consistency where the paddle stops rotating the motor and guard shoot off the top and the guard seperates from the motor. This is quite scarey and seems wromg to me. I wonder if it's a design fault. In desperation I've ordered a replacement motor and guard but am worried this will happen with the new one. I spoke to someone at Magimix who was rather cagey but suggested this was not the first time she had heard about this problem
Re: When the paddle stops rotating the motor shoots off...
You are letting the icecream get to hard , this is a soft gelato ice cream , you must turn off the top motor and leave the freezer unit going after 20 minutes. for all spare ice cream parts go to http://www.magimix-spares.co.uk/
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you give the paddle a nudge, will it start ? If so most likely the big capacitor inside the machine. This capacitor will kick start the motor. If it is gone, the motor does not get enough power to get going. It is easy to replace once you have the cover off and should cost around $7.
Are you looking for operating instructions or reciepts?
Find receipts via Google.
place the mix into the can with the paddle inside. Place the can into the bucket. Attach the motor or crank as appropriate.
Crush some ice (aboout 5 pounds) and pack about 2 inches around the base of the can with the can in the bucket. cover this ice with rock salt. Put two more inches of crushed ice on top - spread more rock salt (the smaller the ice, the smoother the mix). Continue this process until you are at the top. Make sure the drain is clear, start cranking (or motoring. When the motor stops, unplug it. Cover all with a heavy towel for about 30 minutges (if you can stand it) If for some reason the motor doesn't stop - you didnt put in enough salt. Expect to use about 1/2 of a 5 pound bag.
Remove the towel - the motor - the top - the paddle. Give the paddle to the kids with a couple spoons. Dig in for the adults.
I sometimes add a quart of water but you dont have to.
The ice makes the water cold - the water provides the freezing power, the salt lowers the freezing point of the water - the extra water might speed the process a little bit ... maybe not
Enjoy your delicious home made ice cream.
(BTW - the paddle does not move ... the can spins around the can causing mixing.
Do a 1/2 to 2/3 batch. Put a book and a soup can on top of the mixing arm to keep it down.
The machine does make wonderful Ice cream, however it is noisy and fiddly. Do not try the full batch as it just doesn't work. I find doing 2 half size batches works best. Also find a spare room to run the noisy beast in.
You can contact Rival at www.rivalproducts.com. I called the number and their customer service is fantastic. I too, misplaced my paddle and extension. The downside is that ice cream makers are considered seasonal and as such, so are the stocked parts. They had the extension but not the paddle.
What I also found out was that the paddle is between $5-7 and you will pay $8.70 s/h on top of the part cost (you can almost buy a new replacement unit). The cust svc rep was very kind and sold me a new replacement unit for $23.47. Hope this helps...
Sounds like the belt might be slipping prematurely. I'd try cleaning the belt and all the pulleys with an alcohol based solvent or rubbing alcohol (clear) to remove any excess oils that might cause slippage and see if that helps Is there any type of belt tension adjustment? If so, also try tightening the belt.. If the problem persists, you probably need to replace the belt.
If this helps, after the churning stops, remove the paddles and cover the top with plastic wrap or wax paper and allow the mixture to "firm up" in the ice bucket nother 10-15 mnutes, and then enjoy a great old-fashioned treat!
Hope this is a help, let us know how it goes, and good luck!
If you check the instructions that come with the white mountain ice cream maker, they talk about the problem of the custard not freezing in the center. It is because you have your salt to ice ratio out of whack. Too much salt causes a situation similar to your description. You want to shoot for 12 degrees and if you add too much salt, it goes lower than that.
There are copies of the original instructions online (usually in a pdf file format) that are worth looking for and reading. Rule of thumb 1 to 5 ratio of salt to ice.
I don't have a flatbed scanner to scan it, but here are the operating instructions (at least for the 5201).
1. Place canister in freezer for 8 hours (must be frozen solid-so that you can't hear liquid in canister sloshing around)
2. Prepare your ingredients ahead, and chill them for best results.
3. Take canister out of freezer and place on motor base. Use canister immediately after removing from freezer, as it will begin to thaw once placed at room temp.
4. Place the paddle inside container. Be sure the tould side of the paddle faces up.
5. Lock the lid (the clear plastic piece that fits over the container)onto motor base. The tabs on the bottom of the lid should line up with the indentations in the motor base. This ensures that the lid is locked in place. When fitting the lid onto the base, the stir paddle should "fit" into the lid.
6. Turn the On/Off dial to the right (on position).IT IS IMPORTANT THAT YOU TURN THE UNIT ON BEFORE POURING IN THE MIXTURE. THE CANISTER ROTATES WHILE THE STIR PADDLE REMAINS STATIONARY.
7. Slowly pour the mixture in the top opening of the lid. It is at this time that you place the top on the clear-vue lid and leave the machine on for about 5-30 minutes (time varies, depending on the coldness of ingredients and canister, and desired consitency) If making ice cream, your result should be a soft, custard-like ice cream
8. When the frozen dessert is ready, make sure the unit is off. Remove the lid and the mixture from the bowl with a plastic spoon or scoop. NEVER USE METAL INSTRUMENTS IN THE CANISTER.
9. Ice cream will be custard-like. If you prefer hard ice cream, place in freezer in air tight container and allow to set until it reaches your desired hardness. Don't put the ice cream in the canister in your freezer for more than 30 minutes, as the ice cream will freeze solid to the container and possibly damage it.
Hope this helps... If you need something else, let me know. I will try to check back soon.
you are letting the ice cream get to frozen, this should be a soft gelato ice cream, after 20 minutes turn off the top motor a leave on with the freezer unit still working or take out mixture put in tubs and put in freezer, the lid is designed to come off to stop the machine from breaking. Any magimix parts can be bought at http://www.magimix-spares.co.uk/