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My HD DVD player won't read disks

We have a Toshiba SD-V55HTSU which was working just fine. We inadvertently played a 0 region Pink Floyd DVD which has apparently corrupted our internal software. Now we cannot read any DVD's except our JVC lens cleaner. Toshiba told us to take to an authorized repair shop, the shop says our only fix is to get the firmware disk from Toshiba, who then told us the disk is not available for our model. Can anybody help us - is there anything we can do to salvage this very nice Home Theater that we just inherited in October?

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  • Master
  • 3,422 Answers

Hi,

I have searched for the firmware but it is not available for your model..
The first thing is try a hard reset by unpluging it for 15min ans then plug it back.Doing a hard reset restores the factory default codes of the player.If this doesn't fix your problem then here are few troubleshooting steps:

see if the player tries to read the disc. Load a disc and listen.
Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable.

Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word.
This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces.

You could try to clean the optics. This is the most common malfunction as far as i know in all disc players. It would involve taking the cover off and finding a way to expose the lense, and then cleaning it with a very gentle brush. some players have a cover for the lense that swings to the side during playing, this greatly reduces the chance of dust accumulating, but its still worth the try.

If you actually see dust on the lense, then its just that simple. clean, close, play.

If still ur problem is not solved then i am sad to say you have to get it repaired and thats the only solution..

Good luck..

Posted on Feb 20, 2008

  • Priya darshan Feb 20, 2008

    Click HERE for the user manual and here are the contact details of toshiba: 800-457-7777

    I hope you are satisfied with my solution ..

    Goodluck once again..

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  • Master
  • 3,614 Answers

Hello,

How can i help you?

Posted on Feb 20, 2008

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  • Master
  • 19,396 Answers

Did you try an hard start. It means disconnecting system from power for 30 mins then plugging it back?

Posted on Feb 20, 2008

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  • Ginko
    Ginko Feb 20, 2008

    The firmware upgrade for your model does not seem to be available for a free download on the internet. In any case you should be able to order the disk from Toshiba. If you tell me where you are located I will try to find Toshiba customer service number in your area.

    In midwhile here is manual for your unit, in case you want try resetting international code : http://tacpservice.toshiba.com/ConsumerP...

  • Ginko
    Ginko Feb 20, 2008

    Here is Toshiba page for Europe, click contact, select your country and call them, they should be able to provide a firmware upgrade. If you live outside Europe you may need to browse www.toshiba.com to find your contact number.

  • Ginko
    Ginko Feb 20, 2008

    Let me know if you need further support.

    I will be grateful if you provide appropriate rating for most helpful solution at the end of this session.



    Many thanks

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Posted on Jan 02, 2017

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