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Itunes won't recognize new MP3 player - Gigaware 42-420 GX400. Do I need a driver file? The only installation disk that came with the player was for Rhapsody software.

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ITunes won't work with MP3 players other than iPods, unless you install another product like iTunes Agent (, and even then it's no guarantee, plus you may find iTunes Agent difficult to use.

You should be able to use Rhapsody, Windows Media Player, or other programs like MediaMonkey or Winamp.

Once you choose the program you want to use to copy songs to your GX400, you'll need to locate your songs on your computer's disk in order to load them into the program's library. To find out where iTunes accesses your songs, click on iTunes' "Edit" menu, then "Preferences", then the "Advanced" tab. You'll see the song directory listed under "iTunes Media Folder Location".

Posted on Feb 04, 2010


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Itunes will not recognize my polaroid pmp350-4 music player. Can't save my music I bought on itunes.

For Windows folks, try iTunes Agent which you can get at CNET Download.

If you don't have the latest .NET framework for Windows, you'll get an error, so go to and get the latest version and install it.

Once you have iTunes agent up and running it will prompt you to configure it. If you've never used it before, just say no. You're indicating you don't have a previous profile you need to transfer. If all goes well, iTunes will launch and a pop-up will tell you iTunes Agent is ready to sync your devices.

To add a new device, make sure it's connected to your computer, then right click on the iTunes Agent icon in the system tray and choose preferences.

Press New. You'll get a warning letting you know that the first time you sync, all the data on the new device will be erased. So, be sure you have everything off the device before you go ahead.

Then fill out the fields, naming your device, and so on. Point the folder to the place on the new device where you want the music to go. You can choose particular playlists to associate with this device. Once you're done, press save.

To sync, right click on iTunes Agent and select synchronise devices.

Your selected songs will now be synced to the device

  • 1work-mp-playercell-phonepsp-portable-1.1-120x120.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep1 span.image a:first').attr('href',''); }); "iTunes Agent Software"


    Download "Itunes Agent" from here:

  • 2work-mp-playercell-phonepsp-portable-1.2-120x120.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep2 span.image a:first').attr('href',''); }); "Setting up iTunes Agent"


    Setting up "iTunes Agent" to recognize your player:

    It's real easy, after you've installed "iTunes Agent" it'll be on your "Desktop"....."Left Click" it.

    It'll now be in your "System Tray"... navigate to your "System Tray" and "Right Click" on the little "iTunes Agent" icon, click "Preferences..." , click the "New" button and set-up your configuration, fill in the fields that need to be set-up in order for your player to be recognized by "iTunes Agent".

    Follow the steps from the "iTunes Agent" pic I provided.

  • 3work-mp-playercell-phonepsp-portable-1.3-120x120.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep3 span.image a:first').attr('href',''); }); "Setting up iTunes Agent"


    Your "Music Folder" field specifies where your music will be saved on your player, you could name this folder to anything you like example: "BigA2infinity's Jamz Folder" or if you like to have your player set up just like an iPod and save your files in separate folders i.e. 90' Music, Music Videos, My Top Rated, Recently Added, Recently Played, Top 25 Most Played.

    Or you could just leave the "Music Folder" field blank and have your music saved to the "ROOT" of your player example: "Removable F: drive" .

    In order for your player to be recognized, it must be recognized by a specific name.... in the "Recognize by folder/file" field type in a specific name, example: "BigA's Mp3 Player 2009" .

    So basically every folder name you've created in "iTunes Agent" set-up, make an extra folder with the same name in the "ROOT" of your player.

    Example #1: My music will be save in "BigA2infinity's Jamz Folder" on my player/mp3.

    Example #2: Just like an iPod, in order for an iPod to be recognized it needs a specific name in the "ROOT" of the iPod.... so create a folder in the "ROOT" of your player to recognize your none iPod/iPod-knock-Off/PSP/Mp3 Player, I created a folder named "BigA's Mp3 Player 2009" in the "ROOT" of my player/Mp3/PSP/iPod Knock-Off so it could be recognized.

    Follow the steps from the "iTunes Agent" pic I provided (same pic from Step 2).

  • 4work-mp-playercell-phonepsp-portable-1.4-120x120.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep4 span.image a:first').attr('href',''); }); "Setting up iTunes Agent"

    "Fourth" and last step....

    The very last field in set-up is the "Associate with playlist" you could set this option to recognize any playlist you like, if you would like a playlist created with the name of your player set the option to "Use device name" .

  • Read more: How to Make iTunes Work On Any MP3 Player/Cell Phone/PSP Portable '

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    Get a small pin and insert it in the reset hole on the side or bottom of the device. It will format the disk, erase it and reset it to factory settings. You lose everything, but can reinstall it. First open up the drive and copy all songs to your disk or a flash drive, perform reset option then reinstall all music over.

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    hey try to find a reset button on the mp3... it worked for me when i had the same problem. the reset button might be very small so you might need a paperclip to press it.

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    I tunes does not recognize my Gigaware mp3 player. What do I do?

    iTunes can only work with iPod and iPhone, you should use windows media player to manage your mp3 player file.

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    I have a Gigaware 4GB MP3 GX400 4-420

    Download the drivers from Creative Labs, or with the disk included with the MP3 player.

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    Need help setting up mp3 player with music

    Hi, if this is a generic mp3 player - they are more flexible than the apple ipod and MUCH cheaper! I use 3 different types. Firstly commect it to the computer, If you are using win xp on then you won't need a driver. The computer will tell you in the bottem right hand side of the screen that it has found new hardwear. When it says it's ready to use start my computer (double click) ans there will be an extra icon in there called 'removable disk'. Double click on the disk and you will see that it's just like a hard disk. drag and drop mp3's into the folder and voila! you have music on the mp3 player.There may be more than one new icons in my computer - if so, only one will work, leave the other one alone as it holds system files for the mp3 player. NEVER format the mp3 player of use defrag on it - it ,makes them inoperable. just delete the files held in it when not needed. The mp3 player can also be used as a standard memory stick, just drag and drop the files you want to save / transfer etc onto it's window.if you want to turn your cd's into mp3's goto and download and run the audiograbber FREEWARE and it neasily converts audio cd's into mp3's on your hard disk ready for use in thye mp3 player. If you get stuck using audiograbber then let me know and I'll talk you through it

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    The GPX MP3 Player will not recognize .m4a files. You must convert the files to MP3 files first. To do so, in iTunes, click "Edit, Preferences". Change the tab to "Advanced". Inside, there should be a second tab control. Change that to "Importing". Change the "Import Encoder" to "MP3 Encoder". Close those windows. Select the song you want to convert to an MP3, right click, and choose "Convert selection to MP3". Then, locate the file that was created, and put it on your GPX. If you want to convert your entire library, just select all files using Control+A.

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