Question about HP LaserJet 2420 Printer
Whenever I tried to print on both sides, I get this error message Event: 13.12.00, duplex path, paper late jam.
what should I do?
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Posted on Jan 02, 2017
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Causes of jams
NOTE If you are experiencing jams in the duplex paper path, make sure that the duplex-tray
lever is set to the correct media size for your country/region. Open the duplex-paper-path door
and look at the embossed arrow on the lever. Make sure that it points to the media size for your
country/region. If the size needs to be changed, push the lever all the way in for duplex printing
on letter- and legal-size media, or pull it all the way out for duplex printing on A4-size media.
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
? The print media that is being used does not meet HP specifications.
? The media is damaged or has objects attached to it, such as staples or paper clips.
? The environment in which the print media was stored is too humid or too dry.
? The input trays are loaded incorrectly or overfilled, or the media guides are not set correctly.
? Too many sheets have accumulated in an output area, or sheets are blocking an output area.
? Media is added to or removed from an input tray during a print job or an input tray is removed from
the all-in-one during a print job.
? The cartridge door is opened during a print job.
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